Lynnedell Felinor
Brooklyn,NY
Summary
Offering caring and adaptable approach, eager to learn and grow within supportive healthcare environment. Brings understanding of patient care basics and practical skills in assisting with daily activities and ensuring patient comfort. Ready to use and develop skills in empathetic care and effective communication in PCA role.
Overview
6
6
years of professional experience
Work History
PCA
Special Touch Home Care
05.2024 - Current
- Takes care of patient needs
- Reminds patient to take their medication
- Do light house keeping
- Makes sure that patient is keeping up with their hygiene
- Takes patients on daily walks
- Makes sure patient eats
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Customer Service Representative
King Teleservices
01.2024 - 04.2024
- Answer inbound calls in a professional manner
- Answer customer questions
- Provide customers with the information needed
- Put in customer request once asked
- Direct calls to the right department
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Costume representative
King teleservices
12.2021 - 02.2022
- Answer inbound calls in a professional manner
- Answer customer questions
- Provide customers with the information needed
- Put in customer request once asked
- Direct calls to the right department
Work study
Hunter college
01.2020 - 12.2021
- Input data into excel document
- Copy and pasted data into program
- Makes sure everything is done properly
Packer
Amazon
01.2020 - 12.2020
- Packing orders in a timely fashion
- Box order properly
- Makes sure orders are properly boxed and tape to go out
Peer advocate
Catholic charities
01.2019 - 12.2019
- Talk to clients on the daily basis to make sure they are doing alright
- Input daily logs for clients
- Makes sure that clients are always up to date with their daily activities
- Makes sure clients understand their issues
Education
Bachelor of Arts -
Hunter College
04-2020
Associate in science degree -
Kingsborough Community College
06-2019
High school Diploma -
Nova High School
07-2011
Skills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- Compassionate care
- Meal preparation
Awardsandacknowledgements
- Won a medallion for the book club
- Won multiple excellence for reciting poems
Languages
haitian creole
Native or Bilingual
Timeline
PCA
Special Touch Home Care
05.2024 - Current
Customer Service Representative
King Teleservices
01.2024 - 04.2024
Costume representative
King teleservices
12.2021 - 02.2022
Work study
Hunter college
01.2020 - 12.2021
Packer
Amazon
01.2020 - 12.2020
Peer advocate
Catholic charities
01.2019 - 12.2019
Bachelor of Arts -
Hunter College
Associate in science degree -
Kingsborough Community College
High school Diploma -
Nova High School
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