LynNeka Worthy
Winston Salem,NC
Summary
Energetic and compassionate professional with a direct care background and a track record of customer service excellence in addition to an ongoing desire to improve daily business operations. Possesses 20 years of healthcare industry experience. Self-motivated, ensuring all tasks are thoroughly completed in a timely manner. Effective in managing time, coordinating details, and balancing competing demands. Resourceful, flexible, and adept at acquiring new skills in support of company objectives. Microsoft Office Application – MS Word; Type Speed: 45 WPM.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Supreme Compassionate Care
12.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
A Primary Choice
03.2020 - Current
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and assocaites
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Alight
09.2020 - 12.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
CNA
Mission Medstaff
10.2017 - 03.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Home Health Aide
Caring Hands Home Health
03.2015 - 01.2018
- Answer inbound calls and help contribute to a positive environment to enhance clients’ quality of life
- Take patient vital signs and assist medication technicians with medication procedures
- Maintain records of patient care, condition, progress, and problems to report and discuss issues and observations with the supervisor
- Keep an organized and well-maintained environment
- Provide companionship, run errands, and maintain confidentiality of proprietary information.
Certified Nursing Assistant
Grace Healthcare of Winston Salem / Winston Salem Rehab
10.2006 - 06.2008
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Associate of Science Degree – Healthcare Management -
Ultimate Medical Academy
01.2018
Medical Assisting -
The Living Arts Institute
01.2013
Certified Nursing Assistant -
Forsyth Technical Community College
01.2004
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Key Qualifications
- Accounting, Payroll, and Banking Systems
- Healthcare Law
- HIPAA Compliance
- Charting
- Filing
- Processing Co-Payments
- Human Resource Management
- Organizational Improvements
- Appointment Scheduling
- Insurance Billing Procedures
- CMS1450 UB04
- CMS1500
- Healthcare Claim Cycle
- Insurance Verification
- Interpersonal Professional Communications
Timeline
Customer Service Representative
Supreme Compassionate Care
12.2022 - Current
Customer Service Representative
Alight
09.2020 - 12.2021
Customer Service Representative
A Primary Choice
03.2020 - Current
CNA
Mission Medstaff
10.2017 - 03.2020
Home Health Aide
Caring Hands Home Health
03.2015 - 01.2018
Certified Nursing Assistant
Grace Healthcare of Winston Salem / Winston Salem Rehab
10.2006 - 06.2008
Associate of Science Degree – Healthcare Management -
Ultimate Medical Academy
Medical Assisting -
The Living Arts Institute
Certified Nursing Assistant -
Forsyth Technical Community College
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