Lynnel Sorensen
Ocean Park,WA
Summary
I’ve worked for the same company for 10 years also within those 10 years of customer service in the grocery industry I’ve also worked as a server/ bartender years ago! I’m a hard working person that gets tasks done efficiently!
Overview
10
10
years of professional experience
Work History
Frozen Food Manager
Okies Thriftway Market
06.2015 - Current
- Developed and implemented staff training programs to improve overall team performance and productivity.
- Addressed any maintenance issues within the department promptly, ensuring proper functioning of equipment.
- Organized promotional events to showcase new products or seasonal offerings while increasing brand awareness among customers.
- Established effective communication channels between team members, fostering a positive work environment and enhancing teamwork capabilities.
- Provided exceptional customer service through prompt assistance, addressing concerns, and offering recommendations on frozen food selections.
- Maintained cleanliness standards throughout the department, ensuring compliance with health regulations.
- Oversaw quality control processes to ensure products met safety standards and adhered to company guidelines.
- Enhanced customer satisfaction with timely product restocking and maintaining organized freezer displays.
- Implemented merchandising strategies to maximize product visibility and drive impulse purchases.
- Managed loss prevention efforts, reducing waste and improving profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
GED -
Clatsop Community College
Ilwaco, WA06.2007
Skills
- Guest satisfaction
- Food safety
- Safety training
- Stock rotation
- Inventory management
- Merchandising strategies
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Active listening
- Adaptability and flexibility
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Professional and courteous
- Work Planning and Prioritization
- Self motivation
- Employee training
- Training and development
- Good judgment
- Negotiation and conflict resolution
- Continuous improvement
- Adaptability
Timeline
Frozen Food Manager
Okies Thriftway Market
06.2015 - Current
GED -
Clatsop Community College
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