Lynne R Jones
Sewell,NJ
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
18
18
years of professional experience
Work History
Rideshare Driver /shopper and Package Courier
Lyft And Uber /Instacart/ Amazon flex
Various Cities, NJ, PA, DE
05.2017 - Current
- Daily use of gps navigation
- constant communication with passengers and businesses via phone and text
- assist passengers with disabilities getting in and out of vehicle
- properly store wheelchairs, walkers and other medical equipment
- followed specific instructions in app notes, attention to detail
- make product substitutions and product comparison for best price
Legal Analyst for Comcast LRC
Pyramid Consulting Inc
Moorestown, NJ
04.2018 - 05.2019
- Analyzed court subpoenas daily for copyright infringement cases
- Generated subscriber correspondence with templates.
- released subscriber information to attorneys & emergency disclosures to law enforcement agencies
- Handled incoming and outgoing mail
- Organized evidence files by date order to ensure easy access during trial proceedings.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Customer Service Rep for PSEG
Convergent Outsourcing Inc
Edison, NJ
01.2012 - 09.2017
- Provided exceptional customer service via call center and from home to ensure customer satisfaction.
- Handled customer sensitive information, inquiries, complaints, billing, payments and service requests.
- Provided accurate information about products and services to customers and located resources for problem resolution.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor and effectively diffused tense situations.
- Performed credit checks for new customers
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
Human Resource Specialist
US Army
Fort Dix, NJ
04.2007 - 04.2015
- Provided guidance to enlisted officers on disciplinary action and performance management.
- Participated in training exercises designed to simulate real-world scenarios encountered by combat medics.
- Administered emergency medical treatment to injured personnel in both training and combat environments.
- Participated in training exercises such as land navigation, marksmanship, combat lifesaving techniques such as CPR , wound maintenance and use of a tourniquets.
- Coordinated soldier combat training and handled logistics and administrative tasks.
Administrative Assistant & HR
Urban League For Bergen County
Englewood, NJ
11.2006 - 03.2007
- Facilitated communication between management and staff members by relaying messages effectively.
- Assisted in the recruitment and staffing of personnel administration and program direction.
- Answered phones through a multi line switchboard.
- Assisted with interviewing scholarship applicants for University of Rochester and screened job applications.
- Wrote and placed vacancy announcements and worked directly with staffing agencies and potential employers.
Medical Assistant
Medical Offices of Philip G Woodham M.D.
Hackensack, NJ
08.2006 - 12.2006
- Assisted clinical staff with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained patient records and faxed prescription orders to pharmacies.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Answered phones, scheduled and confirmed appointments, and managed patient flow while greeting visitors in a professional manner.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Conducted preliminary checks for glucose levels, elevated cholesterol, and blood pressure. took vital signs and completed requistition forms for labs.
Education
Associate of Science - Medical Assisting
Florida Technical College
Orlando, FL06-2006
Some College (No Degree) - Business
Valencia Community College
Orlando, FloridaSkills
- Quality Assurance
- Microsoft Office, Excel, SAP
- customer service and support billing coordination
- database administration, knowledge of medical terminology, patient scheduling procedures and HIPAA laws
- scheduled meetings interviews and training classes
- prepared training presentations with powerpoint
- logistical assistance
- software proficiency in Legal Point, LINCS, Pacer, Eddie, ACSR, IP Control, Einstein, Single View, Metro E
- various duties upon request
- conflict resolution, call center experience, expertise in sales, schedule coordination, training and coaching
- account management and product knowledge
- skilled multi-tasker, deadline oriented
- research ability and planning skills
- meticulous attention to detail
Military Service
Human Resource Specialist
Combat Vet
Veteran Discharge: Honorable
Timeline
Legal Analyst for Comcast LRC
Pyramid Consulting Inc
04.2018 - 05.2019
Rideshare Driver /shopper and Package Courier
Lyft And Uber /Instacart/ Amazon flex
05.2017 - Current
Customer Service Rep for PSEG
Convergent Outsourcing Inc
01.2012 - 09.2017
Human Resource Specialist
US Army
04.2007 - 04.2015
Administrative Assistant & HR
Urban League For Bergen County
11.2006 - 03.2007
Medical Assistant
Medical Offices of Philip G Woodham M.D.
08.2006 - 12.2006
Associate of Science - Medical Assisting
Florida Technical College
Some College (No Degree) - Business
Valencia Community College
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