Lynnett Brown
Odessa,TX
Summary
Dynamic retail professional with extensive experience at At Home Decor Superstore, excelling in customer service and inventory control. Proven track record of enhancing store profitability through strategic planning and effective team leadership. Skilled in loss prevention and relationship building, consistently achieving performance targets while fostering a positive shopping experience.
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Recent graduate with foundational knowledge in on hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
Work History
Assistant Store Manager
At Home Decor Superstore
Odessa, TX
- Assisted in managing daily operations, ensuring store efficiency and customer satisfaction.
- Executed inventory management processes, maintaining optimal stock levels and product placement.
- Trained and supervised staff on sales techniques and customer service standards.
- Developed promotional displays to enhance product visibility and drive sales initiatives.
- Assisted in inventory management and stock replenishment to ensure optimal product availability.
- Supported team in executing merchandising strategies to enhance visual appeal and drive sales.
- Maintained high standards of customer service by training staff on effective communication techniques.
- Monitored compliance with company policies, ensuring adherence to safety regulations and protocols.
- Contributed to promotional planning by providing insights on customer preferences and market dynamics.
- Completed routine store inventories.
- Managed scheduling for store shifts to accomplish proper staffing.
- Answered questions about store policies and addressed customer concerns.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
- Optimized store displays and appearance via strategic merchandising.
- Implemented safety protocols for staff and customers alike, maintaining a secure retail environment at all times.
- Contributed towards long-term growth and success of the retail establishment by consistently meeting or exceeding performance targets.
- Boosted store profitability with efficient scheduling, cost control measures, and loss prevention strategies.
- Increased employee productivity by developing comprehensive training programs and providing ongoing support.
- Managed vendor relationships to ensure timely deliveries, quality merchandise, and favorable terms for the store.
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Developed and implemented strategies to increase sales and profitability.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Managed expenses and developed strategies that positioned store to perform in accordance with budget.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Lead Sales Associate
Academy Sports and Outdoors
Odessa, TX
- Led team in delivering exceptional customer service and driving sales performance.
- Mentored new associates, enhancing product knowledge and improving customer engagement skills.
- Developed merchandising strategies to optimize product placement and increase visibility.
- Managed inventory levels, ensuring stock availability and reducing out-of-stock occurrences.
- Collaborated with management to implement promotional campaigns that boosted foot traffic and sales.
- Conducted training sessions on store policies, procedures, and safety standards for staff compliance.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Trained new sales associates to ensure consistent performance across the team.
- Developed and maintained knowledge of current sales and promotions.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
- Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
- Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Set and achieved company defined sales goals.
- Stayed current on company offerings and industry trends.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to event marketing, sales and brand promotion.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Loss Prevention Manager
Burlington Coat Factory Warehouse
Odessa, TX
- Implemented loss prevention strategies to reduce shrinkage and enhance security protocols.
- Conducted regular audits to identify vulnerabilities in inventory management systems.
- Trained staff on loss prevention techniques and best practices for theft deterrence.
- Collaborated with law enforcement to investigate theft incidents and recover stolen merchandise.
- Led team meetings to discuss loss prevention initiatives and share success stories.
- Developed and maintained relationships with vendors for security system enhancements.
- Created training materials focused on compliance with company policies and industry standards.
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
- Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
- Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
- Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
- Oversaw inventory tracking procedures, making certain accurate record-keeping was maintained consistently across all departments.
- Conducted audits on high-risk merchandise, ensuring proper inventory control measures were in place.
- Managed schedules and workloads efficiently among loss prevention personnel while maintaining optimal coverage during peak hours or high-traffic events.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Performed thorough cash audits and deposit investigations.
- Installed and maintained covert security equipment.
- Improved store security by implementing comprehensive loss prevention programs and strategies.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Implemented robust access control systems at critical points throughout the facility, minimizing unauthorized entry risks.
- Streamlined operational processes for increased efficiency in detecting potential theft incidents.
- Monitored paperwork procedures to prevent error-related losses.
- Developed comprehensive emergency response plans for various scenarios, enhancing overall safety within the store premises.
- Increased customer satisfaction by promptly addressing concerns related to theft or security breaches within the shopping environment.
- Conducted background checks on potential employees as part of the hiring process, ensuring a secure workforce composition.
- Conducted daily store walk-throughs to identify potential security risks.
Loss Prevention Manager
Kmart, Sears Holding
Sweetwater, TX
- Analyzed data trends to develop actionable insights for improving store security measures.
- Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
- Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
- Collaborated with store management to create effective action plans for addressing identified vulnerabilities.
- Participated in regional loss prevention meetings to stay up-to-date on industry trends and best practices for safeguarding business assets effectively.
- Evaluated surveillance equipment performance and recommended upgrades or replacements when necessary.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Completed incident reports and activity logs for accurate, current records.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
- Observed video surveillance systems for prompt emergency response.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Liaised with law enforcement and security personnel in issue investigation.
- Trained all new executives and asset protection personnel.
- Created and maintained records of security incidents and investigations.
- Monitored store surveillance cameras to detect suspicious behavior.
- Conducted regular audits to identify vulnerabilities in inventory management systems.
- Trained staff on loss prevention techniques and best practices for theft deterrence.
- Led team meetings to discuss loss prevention initiatives and share success stories.
- Collaborated with law enforcement to investigate theft incidents and recover stolen merchandise.
- Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
- Oversaw inventory tracking procedures, making certain accurate record-keeping was maintained consistently across all departments.
- Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
- Managed schedules and workloads efficiently among loss prevention personnel while maintaining optimal coverage during peak hours or high-traffic events.
- Conducted audits on high-risk merchandise, ensuring proper inventory control measures were in place.
- Performed thorough cash audits and deposit investigations.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Installed and maintained covert security equipment.
- Improved store security by implementing comprehensive loss prevention programs and strategies.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Implemented robust access control systems at critical points throughout the facility, minimizing unauthorized entry risks.
Team Leader
Old Navy
Abilene, TX
- Led team in achieving operational goals and improving workflow efficiency.
- Mentored junior staff, enhancing skills and fostering a collaborative environment.
- Streamlined processes to reduce turnaround time for project completion.
- Implemented quality control measures to maintain high standards of service delivery.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Conducted thorough market research to guide strategic decisions and maintain competitive advantage.
- Implemented comprehensive reporting system to track team performance and identify areas for improvement.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Streamlined internal processes, reducing project completion times and increasing overall efficiency.
- Organized professional development workshops, contributing to ongoing growth and expertise of team.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
CSR, Sales
Telerperformance
Abilene, TX
- Assisted customers with product inquiries and order processing to enhance satisfaction.
- Resolved customer complaints efficiently, ensuring positive experiences and retention.
- Processed transactions using point-of-sale systems, maintaining accuracy in financial exchanges.
- Collaborated with team members to meet sales targets through effective communication strategies.
- Adapted quickly to changing policies and promotions, maintaining operational efficiency during peak hours.
- Built strong relationships with clients, leading to repeat business and referrals.
- Supported training of new staff on customer service protocols and sales techniques for improved performance.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Identified potential areas for improvement within the sales process through data analysis and feedback from clients.
- Exceeded monthly quotas consistently by effectively managing time and prioritizing tasks aligned with organizational objectives.
- Negotiated contracts successfully, securing favorable terms for both parties involved in transactions.
- Collaborated with team members to exceed sales targets and achieve company goals.
- Participated in ongoing training programs to stay current on industry trends, products, and best practices.
- Negotiated prices, terms of sales and service agreements.
- Recorded accurate and efficient records in customer database.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Consulted with businesses to supply accurate product and service information.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
Jewelry Team Lead
Sears
Odessa, TX
- Led daily operations of jewelry team, ensuring high-quality standards and efficient workflows.
- Trained and mentored new staff on product knowledge and sales techniques.
- Optimized inventory management processes to enhance stock accuracy and reduce discrepancies.
- Collaborated with design teams to develop innovative jewelry collections aligned with market trends.
- Facilitated team meetings to foster communication, set goals, and track progress toward objectives.
- Established relationships with vendors to negotiate favorable terms such as discounts or exclusive merchandise selection opportunities.
- Streamlined store operations with efficient scheduling, task delegation, and communication strategies.
- Exceeded company standards in loss prevention by ensuring vigilant monitoring of high-value items along with careful tracking of all incoming/outgoing shipments.
- Directed customer engagement strategies to enhance client satisfaction and loyalty within the store environment.
- Reduced inventory shrinkage by implementing strict security protocols and regular audits.
- Spearheaded the implementation of storewide initiatives aimed at enhancing overall customer service experience, resulting in a significant increase in positive feedback and online reviews.
- Assisted in recruitment efforts to identify top talent for open positions within the jewelry department.
- Developed staff expertise by conducting ongoing training sessions on product knowledge, sales techniques, and customer service best practices.
- Achieved monthly sales quotas consistently through proactive outreach campaigns targeting existing clientele as well as attracting new customers.
- Provided timely feedback to associates about their performance while celebrating successes as well as identifying areas for improvement where needed.
- Oversaw accurate inventory management processes including ordering, receiving, pricing adjustments, markdowns, and transfers to maintain optimal stock levels.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Maintained equipment in good working order, completing adjustments and repairs to promote longevity.
- Fabricated pieces by hand and using specialized equipment.
- Increased repeat business with exceptional customer service, clienteling initiatives, and loyalty program promotion.
- Contributed to the successful launch of new product lines by coordinating promotional events and in-store displays.
Office Manager
Troy Walker Air Conditioning
Odessa, TX
10.2019 - Current
- Managed daily office operations to ensure efficiency and compliance with company policies.
- Streamlined administrative processes, enhancing productivity across departments.
- Oversaw scheduling and coordination of appointments, optimizing executive time management.
- Implemented new filing system, improving document retrieval speed and accuracy.
- Coordinated vendor relationships, negotiating contracts to reduce operational costs.
- Led office supply inventory management, ensuring availability while minimizing waste.
- Monitored budget expenditures and prepared financial reports for senior management review.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Education
High School Diploma -
Odessa High School
Odessa, TX06-1995
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Store operations
- Staff supervision
- Stock management
- POS systems operations
- POS systems
- Employee scheduling
- Hiring and training
- Pricing and markdowns
- Display setup
- Goals and performance
- Loss prevention
- Sales techniques
- Strategic planning
- Relationship building and management
Timeline
Office Manager
Troy Walker Air Conditioning
10.2019 - Current
Assistant Store Manager
At Home Decor Superstore
Lead Sales Associate
Academy Sports and Outdoors
Loss Prevention Manager
Burlington Coat Factory Warehouse
Loss Prevention Manager
Kmart, Sears Holding
Team Leader
Old Navy
CSR, Sales
Telerperformance
Jewelry Team Lead
Sears
High School Diploma -
Odessa High School