Lynnette Harris
Pontiac
Summary
Accomplished professional with expertise in client advocacy and problem-solving, honed at State of Michigan. Enhanced client satisfaction by ensuring compliance with regulations and delivering accurate eligibility determinations. Proven track record in client engagement and conflict resolution, driving successful outcomes. Excelled in teamwork and multitasking, achieving a 95% client satisfaction rate.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
Work History
Assistant Payment Worker
State of Michigan
30755 Montpelier Madison Heights, MI 48071
11.2002 - Current
- Evaluated eligibility applications to determine compliance with program guidelines.
- Assisted clients in understanding benefits and application processes for various programs.
- Conducted thorough interviews to gather necessary information for eligibility determinations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
Job Coach
Excel Employment Options
Livonia, Mi
08.2001 - 02.2002
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and selfconfidence.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
- Established a supportive environment for clients, conducting regular check-ins to address any concerns or obstacles during the job search process.
Education
Bachelor of Science - Accounting
West Virginia Institute of Technology
Montgomery, WVCertificate of Completion - Business
Charleston WV Job Corp
Charleston, WVSkills
- Client interaction
- Client advocacy
- Client engagement
- Case file documentation
- Case investigations
- Case documentation
- Conflict resolution
- Problem-solving
- Multitasking
- Teamwork
- Time management
Accomplishments
- Achieved high case processing percentage by completing tasks with accuracy and efficiency.
Timeline
Assistant Payment Worker
State of Michigan
11.2002 - Current
Job Coach
Excel Employment Options
08.2001 - 02.2002
Bachelor of Science - Accounting
West Virginia Institute of Technology
Certificate of Completion - Business
Charleston WV Job Corp