Lynnette Hayes
Grayslake,IL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
27
27
years of professional experience
Work History
Center Director
Bright Horizons
North Chicago, Illinois
05.2008 - Current
- Assisted in developing strategies to increase revenue streams for the center.
- Created marketing materials such as brochures, flyers and posters promoting activities hosted by the center.
- Engaged in community outreach initiatives aimed at increasing awareness about services offered by the center and foundation.
- All daily operations for mega center.
- Fiscal management, customer service all aspects and Hr support, education and training and working withHR business partners and Regional Manager
- Serve on several committees and take on stretch assignments.
- Collaborated with local organizations to promote services offered at the center.
- Planned special events such as seminars, workshops and conferences held at the center.
- Analyzed data regularly to identify trends that could improve efficiency or effectiveness of services provided by the center.
- Oversaw recruitment, hiring, training and supervision of staff members.
- Identified areas of improvement and implemented corrective measures where necessary.
- Developed and managed annual operating budget for center.
- Conducted regular staff meetings to discuss department objectives and goals.
- Negotiated contracts with vendors providing goods and services needed by the organization.
- Managed daily operations of the center including scheduling, customer service, safety protocols.
- Resolved customer complaints in an effective manner while maintaining quality standards.
- Coordinated with other departments to ensure efficient operations within the center.
- Maintained a safe, secure and healthy environment for all employees and visitors.
- Monitored financial performance of the organization against established targets.
- Created and managed plans for emergencies, security concerns, natural disasters and medical incidents.
- Developed and deepened relationships with center children and families.
- Collected customer fees, managed refunds, and provided complete sales documentation.
- Hired and coached staff on all center policies and procedures to effectively handle full roster of children.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented successful business strategies to increase revenue and target new markets.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored progress by establishing plans, budgets and measuring results.
Abbott Intern Assistant
ManpowerGroup
North Chicago, IL
04.2007 - 02.2008
- Drafted emails and letters on behalf of senior staff members.
- Performed data entry duties using software applications such as Microsoft Excel and Access.
- Attended weekly team meetings to discuss progress on projects and upcoming tasks.
- Planned logistics for conferences, workshops, seminars.
- Compiled data into meaningful reports for management review.
- Provided assistance with event planning activities such as venue selection, catering arrangements.
- Maintained an up-to-date record of contact details of customers, vendors, suppliers.
- Created presentation materials for meetings and other events.
- Organized travel arrangements including flights, accommodation bookings and car rentals.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Typed, formatted and edited correspondence and other documents.
- Developed organizational filing systems for confidential customer records and reports.
Center Director
KLC - multi program manger and center director
Grayslake, Illinois
03.1997 - 02.2007
- Assisted in developing strategies to increase revenue streams for the center.
- Created marketing materials such as brochures, flyers and posters promoting activities hosted by the center.
- Engaged in community outreach initiatives aimed at increasing awareness about services offered by the center.
- Collaborated with local organizations to promote services offered at the center.
- Planned special events such as seminars, workshops and conferences held at the center.
- Analyzed data regularly to identify trends that could improve efficiency or effectiveness of services provided by the center.
- Oversaw recruitment, hiring, training and supervision of staff members.
- Established policies and procedures related to center operations.
- Identified areas of improvement and implemented corrective measures where necessary.
- Developed and managed annual operating budget for center.
- Conducted regular staff meetings to discuss department objectives and goals.
- Provided guidance on professional development opportunities for staff members.
- Negotiated contracts with vendors providing goods and services needed by the organization.
- Ensured compliance with applicable laws, regulations and policies regarding personnel management, health and safety standards.
- Managed daily operations of the center including scheduling, customer service, safety protocols.
- Implemented strategic plans to enhance overall productivity of the organization.
- Resolved customer complaints in an effective manner while maintaining quality standards.
- Coordinated with other departments to ensure efficient operations within the center.
- Maintained a safe, secure and healthy environment for all employees and visitors.
- Monitored financial performance of the organization against established targets.
- Developed and implemented policies and procedures to ensure compliance with state regulations.
- Created and managed plans for emergencies, security concerns, natural disasters and medical incidents.
- Developed and deepened relationships with center children and families.
- Maintained compliance with legal requirements and applicable guidelines.
- Collected customer fees, managed refunds, and provided complete sales documentation.
- Hired and coached staff on all center policies and procedures to effectively handle full roster of children.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Tracked and replenished inventory to maintain par levels.
- Designed performance metrics to track progress and strategic business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Implemented campaigns and promotions to help with developing goods and services.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented successful business strategies to increase revenue and target new markets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored progress by establishing plans, budgets and measuring results.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Prepared staff work schedules and assigned team members to specific duties.
- Worked at several locations.
Education
Master of Science - Early Childhood Education
Concordia University Chicago
River Forest, IL05-2018
Associate of Science - Business
Roosevelt University
Chicago, IL01-1994
Some College (No Degree) - Business
San Antonio College
San Antonio, TXSome College (No Degree) - Science Education
McKendree University
Lebanon, ILSkills
- Training and coaching
- Volunteer Recruitment
- Licensing Requirements
- Training and mentoring
- Team Development
- Partnership Building
- Student and family relations
- Financial Oversight
- Quality Assurance
- Team Leadership
- Several Communities
Timeline
Center Director
Bright Horizons
05.2008 - Current
Abbott Intern Assistant
ManpowerGroup
04.2007 - 02.2008
Center Director
KLC - multi program manger and center director
03.1997 - 02.2007
Master of Science - Early Childhood Education
Concordia University Chicago
Associate of Science - Business
Roosevelt University
Some College (No Degree) - Business
San Antonio College
Some College (No Degree) - Science Education
McKendree University