Lynnette King
Orlando
Summary
Customer Support Specialist skilled in navigating complex customer interactions and ensuring compliance with service protocols. Known for enhancing customer experiences through effective communication and problem-solving, while supporting team collaboration and operational efficiency.
Overview
10
10
years of professional experience
Work History
EOS Customer Support Representative
Revenue Group LLC.
Cleveland
12.2025 - Current
- Assisting patients to resolve billing issuess, setting up Payment Plans .
- Documenting customer complaints, issues, and interactions in the appropriate system.
- Educated customers on their Insurance Billing Claims and services to enhance satisfaction.
- Meet performance metrics provided by management.
Client Service Representative
Step Forward Today
06.2025 - 11.2025
- Currently serving as a Client Service Representative at Step Forward Today, a community focused organization, where I assist clients with applications for assistance program and provide comprehensive support.
- Assistants in completing applications for various assistance programs, ensuring accuracy and compliance.
- Greet and assist clients and community members in person, over the phone, and via mail, demonstrating strong communications.
- Schedule appointments for clients with Program Specialists or Case Managers, optimizing.
- Make appropriate referrals to other internal departments and external agencies, enhancing service delivery.
- Conduct intake interviews and explain program eligibility requirements and the application process, showing empathy and patience.
- A community focused organization
Mall Sorter Specialist
Mid-West Direct
06.2023 - 04.2025
- As a Mall Sorter Specialist at Mid-West Direct, a company specializing in comprehensive mailing solutions, efficiently manage mail sorting operations to ensure timely and accurate distribution.
- Operated mail sorting equipment efficiently for large volumes of mail, ensuring accuracy and minimal errors.
- Reviewed all mail for proper data, postage, and broads, maintaining high standard of quality.
- Accurately sorted and distributed incoming mail to designated departments, leveraging organizational layout.
- Maintained confidentiality when handling sensitive information, demonstrating integrity and trustworthiness.
- Collaborated with staff members to meet deadlines, fostering a team-oriented environment.
- A company specializing in comprehensive mailing solutions
Account Manager
Discover Financial
03.2022 - 03.2023
- Served as an Account Manager for Discover Financial, a leading financial services company focusing on customer account management and resolution of delinquent accounts.
- Spoke with delinquent customers, tuned to concerns, and provided tailored solutions, enhancing customer satisfaction.
- Secured on-time payments on delinquent accounts with customized payment plans, improving financial outcome.
- Handled complaints and provided appropriate alternative solutions, demonstrating strong problem-solving skills.
- Advised customers on lower APR rates, contributing to customer retention and satisfaction.
- Answered 15 calls per hour, exceeding target rate by 140 percent, showcasing efficiency and communication.
- Operated multiple systems to service 2 or more customers simultaneously via chat, enhancing service delivery.
- Utilized CRM software to track customer interactions and information, ensuring accurate record-keeping.
- A leading financial services company focusing on customer account management and resolution of delinquent accounts
Medicare/MSQIO Specialist
Acentra
01.2017 - 03.2022
- Worked as a Medicare/MSQIO Specialist at Acentra, a healthcare quality improvement organization, focusing on management and customer service for Medicare patients.
- Guided development and implementation of Business Unit Risk Management Processes, enhancing operational efficiency.
- Identified risk and opportunities to develop mitigation plans, improving service quality.
- Developed comprehensive training materials for staff and new hires, ensuring consistent quality improvement.
- Analyzed healthcare data to identify improvement areas, implementing better solutions for patient care.
- Reached patient complaints and added emergency requests, demonstrating compassion and problem-solving skills.
- Received inbound calls for Medicare patients to file appeals, ensuring accurate and timely processing.
- Documented precise court proceeding calls, maintaining high standards of quality source.
- A healthcare quality improvement organization
Education
Liberal Arts -
University of Toledo
01-1995
Skills
- Performance metrics tracking
- Creative issue resolution
- Organization and recordkeeping
- Regulatory compliance
- Agile methodology
- Diplomatic and accepting of others' needs
- Adheres to established processes and methods
- Adaptable while maintaining stability and success
- Relationship builder , assertive and equipped to lead
Timeline
EOS Customer Support Representative
Revenue Group LLC.
12.2025 - Current
Client Service Representative
Step Forward Today
06.2025 - 11.2025
Mall Sorter Specialist
Mid-West Direct
06.2023 - 04.2025
Account Manager
Discover Financial
03.2022 - 03.2023
Medicare/MSQIO Specialist
Acentra
01.2017 - 03.2022
Liberal Arts -
University of Toledo