Lynnette Smith
Benbrook,Texas
Summary
Compassionate and detail-oriented Professional with experience in Customer Service, Medical Care and Claims. Brings strong communication and problem-solving skills to improve outcomes.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Family Caregiver
In Home Care Services
Benbrook, TX
08.2024 - 09.2025
- Provided daily personal care, supporting bathing, grooming, dressing, and mobility needs.
- Monitored medication schedules and ensured timely administration reminders.
- Coordinated medical appointments, transportation, and follow-up care tasks.
- Prepared nutritious meals and managed dietary restrictions according to care requirements.
Customer Service Representative
Wellington Insurance Company
Fort Worth, TX
07.2012 - 06.2024
- Managed high-volume calls, emails, and chat requests while preserving professionalism and response standards.
- Resolved customer inquiries promptly, maintaining accurate case notes and consistent service quality.
- Processed orders, account updates, and billing adjustments with strong attention to detail.
- Documented complaints thoroughly, escalating complex issues to appropriate teams for timely resolution.
Medical Claims Specialist
Aetna Insurance Company
Arlington, TX
04.2002 - 06.2012
- Reviewed claims for medical necessity, policy compliance, and prior authorization requirements.
- Resolved complex claims discrepancies by researching eligibility, coding, and provider documentation.
- Investigated denied claims and corrected processing issues to support timely payment decisions.
- Processed medical claims using adjudication systems, applying benefit plans and coverage guidelines accurately.
Education
High School Diploma -
Edward H White
Jacksonville, FLSkills
- MIcrosoft Outlook
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Medical Terminology
- Policy Management
- Customer Service
- GLIA Chat System
Certification
September 2025 - May 2026
(CCMA) Certified Clinical Medical Assistant
Fort Worth Medical Assisting School-
NHA Certification #E4N2X7R2
Timeline
Family Caregiver
In Home Care Services
08.2024 - 09.2025
Customer Service Representative
Wellington Insurance Company
07.2012 - 06.2024
Medical Claims Specialist
Aetna Insurance Company
04.2002 - 06.2012
High School Diploma -
Edward H White