Lynnette Williams
Substitute Teacher
Detroit,MI
Summary
Experienced substitute teacher with [Number] years of experience successfully helping students achieve academic goals. Life-long learner and passionate educator looking to make difference in children's lives. Adaptable and flexible to meet classroom and institutional needs
Overview
10
10
years of post-secondary education
23
23
years of professional experience
Work History
Substitute Teacher
Elite School Management
Deteoit, MI
03.2019 - 12.2019
- Provided instruction for students in core subject areas.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assigned, explained and graded homework.
- Supervised lunchroom and recess activities.
- Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
- Developed rules and set goals to maintain order in classroom.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Studied changing regional curriculums to maintain knowledge of lesson plans for short- and long-term substitute positions.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Caregiver
Helping Hands
Southfield, MI
05.2019 - 08.2019
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Used [Software] and [Software] to maintain records of services performed and apparent condition of patients.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
Lead CSR/ Supervisor
Comerica Bank
Southfield, MI
11.2017 - 03.2019
- Supervised [Number] [Job title]s in providing excellent customer service to callers requiring assistance for [Type] and [Type] issues.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Maintained [Number]% accuracy while updating databases with [Type] data and verifying [Type] changes.
- Supervised [Number] administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
DTE- Cashier
Entech Staffing Solutions
Southfield, MI
07.2015 - 10.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Customer Service Representative
Dialogue Direct/Marketing
Troy, MI
07.2013 - 10.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Teller
Chase Bank
Detroit, MI
12.2011 - 07.2013
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Central Proof Specialist, 4 Other Departments
National City Bank
Royal Oak, MI
01.1990 - 04.2007
- Engaged team members and improved performance by delivering daily updates and conducting [Timeframe] meetings to obtain feedback and convey new policies.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
Disbursement Analyst
Aerotek/Titile Source Inc.
Southfield, MI
10.2009 - 0510
- Identified and resolved problems through root cause analysis and research.
- Provided reporting for [Timeframe] forecast analysis and ad-hoc reporting in support of decision-making.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
Education
Bachelor of Arts - Early Childhood Education
University of Arizona Global Campus
San Diego, CA 11.2020 - Current
Associate of Arts - Associate of Arts
Wayne County Community College District
Detroit, MI 05.2008 - 06.2017
Skills
Elementary education
Timeline
Bachelor of Arts - Early Childhood Education
University of Arizona Global Campus
11.2020 - Current
Caregiver
Helping Hands
05.2019 - 08.2019
Substitute Teacher
Elite School Management
03.2019 - 12.2019
Lead CSR/ Supervisor
Comerica Bank
11.2017 - 03.2019
DTE- Cashier
Entech Staffing Solutions
07.2015 - 10.2015
Customer Service Representative
Dialogue Direct/Marketing
07.2013 - 10.2014
Teller
Chase Bank
12.2011 - 07.2013
Disbursement Analyst
Aerotek/Titile Source Inc.
10.2009 - 0510
Associate of Arts - Associate of Arts
Wayne County Community College District
05.2008 - 06.2017
Central Proof Specialist, 4 Other Departments
National City Bank
01.1990 - 04.2007
Similar Profiles
Kenneth KayKenneth Kay
Valet Driver at Elite Parking Management ServicesValet Driver at Elite Parking Management Services
William FeusWilliam Feus
Receptionist/Administrative Assistant at Elite Amenity ManagementReceptionist/Administrative Assistant at Elite Amenity Management
ABHINAV DEVADASANABHINAV DEVADASAN
It Lab Assistant at Pro-elite faculty management pvt. Ltd.It Lab Assistant at Pro-elite faculty management pvt. Ltd.
Danielle KelseyDanielle Kelsey
Special Assistant to Chief of Staff at Lansing School DistrictSpecial Assistant to Chief of Staff at Lansing School District
Quane SimpsonQuane Simpson
Seasonal Learning Trainer at AmazonSeasonal Learning Trainer at Amazon