Lynnette Williams
Rio Rancho,NM
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
21
21
years of professional experience
Work History
CSR II
Z Softech Solutions
04.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Credit Education Specialist
Intersections Incorporated
11.2015 - 04.2019
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients/staff.
Inside Sales Representative
Dwight's Glass
09.2010 - 05.2015
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Set up new accounts, established customer credit and set up payment methods.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Mortgage Loan Officer
New Mexico Mortgage Company
07.2005 - 07.2010
- Worked with underwriters to fix application problems and resolve issues.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Explained different types of loans pertaining to client situations.
Mortgage Account Executive
New Century Mortgage
02.2003 - 07.2005
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Education
Bachelor of Arts - Police Science With Law Emphasis
New Mexico Highlands University
Las Vegas, NM05.1992
Skills
- Account Management
- Retail Sales Customer Service
- Complex Product Knowledge
- Staff Training
- Customer Relations
Timeline
CSR II
Z Softech Solutions
04.2019 - Current
Credit Education Specialist
Intersections Incorporated
11.2015 - 04.2019
Inside Sales Representative
Dwight's Glass
09.2010 - 05.2015
Mortgage Loan Officer
New Mexico Mortgage Company
07.2005 - 07.2010
Mortgage Account Executive
New Century Mortgage
02.2003 - 07.2005
Bachelor of Arts - Police Science With Law Emphasis
New Mexico Highlands University
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