Tammi Rudiger
"Jill Of All"
Omaha,Nebraska
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Experience industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
CSR II
Motion
4 2023 - Current
- Built trusting relationship with customers to better understand needs
- Navigated multiple computer systems and utilized search tools to find information.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Conducted thorough research to provide accurate information to customers regarding product repairs or replacement.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Investigated and resolved accounting, service and delivery concerns.
- Cross-trained and provided backup support for organizational leadership.
Accounts Payable Billing Associate
Inter-Public Group
11.2022 - 04.2023
- Resolved discrepancies between invoices, purchase orders and payments in collaboration with accounting staff
- Analyzed invoice and expense reports to charge expenses to accounts and cost centers
- Evaluated purchase orders against contract- and department-specific budgets for compliance
- Reviewed and price-checked invoices prior to submitting for payment approval.
Clerical Associate
Motion
04.2015 - 10.2022
- Handled incoming calls to successfully manage inquiries
- Proven ability to learn quickly and adapt to new situations.
- Assisted Accounts Payable department, creating internal transfers and invoices
- Collaborated with various departments to complete assigned tasks.
- Analyzed warranty & return requests
- Oversaw Shipping and Receiving department
- Reviewed files, records and other documents to obtain information to respond to requests.
- Interacted with customers by phone, email, or in-person to provide information.
- Monitored and Maintained inventory
- Investigated lost shipments and corresponded with carriers for resolution
- Composed quotes and processed orders.
- Utilized office management software to record and track customer information.
Education
GED -
Omaha Public Schools
Omaha, NebraskaNo Degree - Legal Assistant
Kaplan University
Online 05.2001 -
Skills
Reading Comprehension
Critical Thinking
Professionalism
Organizational Skills
Time Management
Software and Data Management
Complaint Investigation / Problem-solving aptitude
Information Security
MS Office
Administrative and Office Support
Team Collaboration
Account Payables/Billing Adjustments and Refunds
Live chat support
Data Entry
Timeline
Accounts Payable Billing Associate
Inter-Public Group
11.2022 - 04.2023
Clerical Associate
Motion
04.2015 - 10.2022
No Degree - Legal Assistant
Kaplan University
05.2001 -
CSR II
Motion
4 2023 - Current
GED -
Omaha Public Schools