Nicole Turner
Omaha,NE
Summary
Organized and knowledgeable Insurance Agent, skilled in trouble shooting, ensuring customer satisfaction, and working with people with diverse backgrounds. Seeking a challenging position that utilizes my knowledge and experience of 20 years in customer service and sales.
Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
CSR
North End Teleservices
07.2024 - Current
- Provided customer service support to customers over the phone.
- Identified customer needs and provided appropriate solutions.
- Handled customer inquiries and concerns in a timely manner.
- Researched required information using available resources.
- Consulted with customers regarding needs and addressed concerns.
Licensed Insurance Agent
biBERK Business Insurance
01.2023 - 01.2024
- Answered inbound calls, processed payments, and advised clients on the right coverage for their business needs
- Worked closely with underwriters
- Reviewed client's sample COI's to make sure it is all in compliance
- Sold General Liability, Professional Liability, Workers Compensation, Commercial Auto, and Business Owners policies
- Responsible for obtaining an Additional Insured, or Certificate Holder, if required to the COI.
Remote Customer Service Representative
Fiserv
11.2020 - 09.2022
- Provided customer with product and service information
- Identified, researched, and resolved customer issues
- Provided follow up on customer inquiries that were not immediately resolved
- Researched billing and misapplied payments issues
- Completed supporting paperwork and data as required, and accurately captured customer information
- Processed payments
- Filled out fraud reports for clients.
Education
Licensed Insurance Agent - P&C -
Exam FX
08.2024
Life Health Annuity License
Exam FX
Omaha, NE07-2024
GED -
METROPOLITAN COMMUNITY COLLEGE
01.2005
Skills
- Inbound Calls
- Customer Service
- Microsoft Office
- Record keeping
- Multi telephone system
- Call center experience
- Active listening
- Critical thinking
- Conflict resolution
- Microsoft outlook
- Data entry
- Call management
- Administrative support
- Product knowledge
- Building rapport
- Customer education
- Reading comprehension
Timeline
CSR
North End Teleservices
07.2024 - Current
Licensed Insurance Agent
biBERK Business Insurance
01.2023 - 01.2024
Remote Customer Service Representative
Fiserv
11.2020 - 09.2022
Life Health Annuity License
Exam FX
GED -
METROPOLITAN COMMUNITY COLLEGE
Licensed Insurance Agent - P&C -
Exam FX
Education
other