Nicole Turner
Omaha,NE
Summary
Organized and knowledgeable Insurance Agent, skilled in trouble shooting, ensuring customer satisfaction, and working with people with diverse backgrounds. Seeking a challenging position that utilizes my knowledge and experience of 20 years in customer service and sales.
Overview
4
4
years of professional experience
Work History
CSR
North End Teleservices
Omaha , NE
2024.07 - Current
- Provided customer service support to customers over the phone.
- Identified customer needs and provided appropriate solutions.
- Handled customer inquiries and concerns in a timely manner.
- Researched required information using available resources.
- Consulted with customers regarding needs and addressed concerns.
Licensed Insurance Agent
biBERK Business Insurance
2023.01 - 2024.01
- Answered inbound calls, processed payments, and advised clients on the right coverage for their business needs
- Worked closely with underwriters
- Reviewed client's sample COI's to make sure it is all in compliance
- Sold General Liability, Professional Liability, Workers Compensation, Commercial Auto, and Business Owners policies
- Responsible for obtaining an Additional Insured, or Certificate Holder, if required to the COI.
Customer Service Representative
Ambrose Anderson Agency
2022.09 - 2022.11
- Responsible for receiving and processing incoming phone calls from prospective customers
- Completed supporting paperwork and data as required, and accurately captured customer information
- Text, call, email potential clients.
Remote Customer Service Representative
Fiserv
2020.11 - 2022.09
- Provided customer with product and service information
- Identified, researched, and resolved customer issues
- Provided follow up on customer inquiries that were not immediately resolved
- Researched billing and misapplied payments issues
- Completed supporting paperwork and data as required, and accurately captured customer information
- Processed payments
- Filled out fraud reports for clients.
Education
Licensed Insurance Agent - P&C -
Exam FX
08.2024
Life Health Annuity License
Exam FX
Omaha, NE2024-07
GED -
METROPOLITAN COMMUNITY COLLEGE
01.2005
Skills
- Inbound Calls
- Customer Service
- Microsoft Office
- Record keeping
- Multi telephone system
Timeline
CSR
North End Teleservices
2024.07 - Current
Licensed Insurance Agent
biBERK Business Insurance
2023.01 - 2024.01
Customer Service Representative
Ambrose Anderson Agency
2022.09 - 2022.11
Remote Customer Service Representative
Fiserv
2020.11 - 2022.09
Licensed Insurance Agent - P&C -
Exam FX
Life Health Annuity License
Exam FX
GED -
METROPOLITAN COMMUNITY COLLEGE
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