Angela Hernandez
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
CSR
Lineage Logistics LLC
08.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
- Regularly input tally information, with required description, weights and lot numbers for labels to be printed for receiving.
- Review out going orders to verify items,lots & quantities are shipping out as requested.
Shipping & Receiving Clerk
Joliet Cold Storage
12.2017 - 05.2020
- Screen & distribute all incoming phone calls, using Datex Footprint System, working with contract & independent drivers daily, checking inbound & outbound shipments, file & scan all incoming & outbound paperwork, create & schedule appointments, assemble orders & prepare goods for shipment, record shipment data including weight, charges, space & availability, using Excel spreadsheets to make appointments & enter orders.
- Regularly reviewed invoices and double-checked orders.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
Logistics Coordinator
WJW Associates
03.2017 - 09.2017
- Establishing relationships with dispatchers & carriers to consistently deliver brokerage shipments promptly, negotiating rates with dispatchers to maximize profits, build, process fill & dispatch shipments using McLeod Loadmaster & DAT Power board, responsible for resolving dispatcher, driver &/or customer complaints
Shipping & Receiving Clerk
Shippers Warehouse
11.2015 - 01.2017
- Screen & distribute incoming phone calls, working with UPS & independent drivers, checking inbound & outbound shipments daily, filed & scan all paperwork, prepare pre-loads for next business day shipping, using Outlook for all inbound/outbound emails, assisting dispatchers & drivers on loads, complaints, etc.
Material Handler
DSC Logistics
02.2013 - 01.2015
- Kitting-supervised a line assembling kits & products for national distribution, picking multiple products and packing for outbound orders, responsible for processing and authoring orders for Red Prairie System and with UPS, prepare orders for innovation, using RF scanner, other warehouse duties
Education
GED -
Joliet West High School
Joliet, IL05.1990
Skills
- Customer service
- Communication/Interpersonal
- Problem solving
- Leadership
- Inbound/Outbound calls
- Appointment setting
- Datex Footprint - Database Management System
- McLeod - Logistics system
- Red Prairie - Supply chain management system
- SAP – Business management and information analysis system
- DAT Power – Load boards
- Call center experience
- Customer Focus
- Accellos
Timeline
CSR
Lineage Logistics LLC
08.2020 - Current
Shipping & Receiving Clerk
Joliet Cold Storage
12.2017 - 05.2020
Logistics Coordinator
WJW Associates
03.2017 - 09.2017
Shipping & Receiving Clerk
Shippers Warehouse
11.2015 - 01.2017
Material Handler
DSC Logistics
02.2013 - 01.2015
GED -
Joliet West High School