MaryBeth Jones
Fitzgerald
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
19
19
years of professional experience
Work History
Office Manager/CSR
Smith Veterinary Hospital
Fitzgerald
03.2025 - Current
- Managed pet records by maintaining accurate and up-to-date information for all animals under care.
- Resolved complaints effectively to enhance client satisfaction and ensure a positive experience.
- Provided information to pet owners regarding veterinary services, procedures, and pet care best practices.
- Responded to inquiries promptly and professionally, addressing concerns and offering relevant guidance.
- Scheduled appointments efficiently to optimize clinic operations and accommodate client needs.
- Assisted veterinary staff with various tasks, contributing to a cohesive and supportive team environment.
- Managerial duties such as managing pay roll, creating schedules, hiring/terminating staff, training new employees.
- Managed daily operations of a busy veterinary hospital.
- Coordinated appointment scheduling for veterinarians and staff.
- Maintained accurate financial records and processed payments.
- Trained new employees on office procedures and protocols.
- Assisted in developing marketing materials for community outreach.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Kitchen Manager
Coastal Plain Barbecue Company
Fitzgerald
05.2021 - 11.2024
- Greeted customers, took orders, expo, opening/closing responsibilities, worked the order counter & cash register, helped with restocking items, created order lists, maintained a clean & organized working environment, trained new employees.
Library Assistant
Coastal Plain Regional Library
Fitzgerald
02.2021 - 01.2022
- Worked circulation desk, put books back on shelves, kept children's book area neat & organized, ordered new children's books quarterly.
Front Desk Receptionist
The Gibson Inn
Apalachicola
10.2019 - 10.2020
- Worked front desk of this beautiful historic hotel. Answered phones. Responded to emails. Made reservations for guests. Checked guests in & out. Worked day & night shifts. Completed night audit.
Assistant Store Manager
CVS Health
06.2016 - 12.2016
- Managed front of store. Opening & closing responsibilities. Worked cash register. Restocked shelves. Placed weekly orders. Completed inventory. Made weekly schedules for front-of-store employees.
File Clerk/Office Assistant
Colony Medical Associates
01.2007 - 01.2010
- Filed all patient records & paperwork. Converted this office to all digital filing system.
Education
Associates Degree - Psychology
Abraham Baldwin Agricultural College
08.2005 - 01/2010
Skills
- Administrative Support
- Answering Phones
- Balancing Cash Drawers
- Clerical Skills
- Communication Skills
- Customer Service
- Data Entry
- Detail Oriented
- Efficiency with POS systems
- Front Desk
- Front of House
- Guest Service
- Hotel Accommodation
- Inbound Calls
- Medical Office
- Medical Terminology
- Microsoft Outlook
- MS Office
- Outbound Calling
- Receptionist
- Reservation Management
- Retail Management
- Scheduling Coordination
Timeline
Office Manager/CSR
Smith Veterinary Hospital
03.2025 - Current
Kitchen Manager
Coastal Plain Barbecue Company
05.2021 - 11.2024
Library Assistant
Coastal Plain Regional Library
02.2021 - 01.2022
Front Desk Receptionist
The Gibson Inn
10.2019 - 10.2020
Assistant Store Manager
CVS Health
06.2016 - 12.2016
File Clerk/Office Assistant
Colony Medical Associates
01.2007 - 01.2010
Associates Degree - Psychology
Abraham Baldwin Agricultural College
08.2005 - 01/2010