Lynniah Horton
Winston Salem,NC
Summary
Accomplished professional with extensive experience in phlebotomy and team leadership. Known for training staff on compliance and safety protocols while maintaining accurate patient records. Aiming to enhance operational efficiency and quality in blood collection settings.
Overview
8
8
years of professional experience
Work History
Collections Specialist/ Drive Lead
American Red Cross
Winston-Salem, North Carolina
08.2025 - Current
- Led blood collection operations during blood mobile drives, coordinating staff and donor flow to meet daily collection goals and ensure successful execution.
- Coached and mentored collection staff, providing real-time guidance and performance feedback to uphold productivity, quality, safety, and compliance.
- Resolved urgent situations to protect the well-being of patients and staff.
- Collected blood samples using venipuncture and capillary techniques.
Collections Technician III
American Red Cross
Winston-Salem, North Carolina
04.2022 - Current
- Collected blood samples using venipuncture and capillary techniques.
- Maintained accurate patient records and documentation for each procedure performed.
- Demonstrated proper venipuncture techniques during hands-on training sessions.
- Trained volunteers and staff on safety protocols and operational procedures, ensuring compliance and fostering a safe working environment.
Collections Technician II
American Red Cross
Winston Salem, NC
03.2022 - Current
- Collected blood samples using venipuncture and capillary techniques.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Performed accurate phlebotomy procedures according to established protocols.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Child Watch Staff Member
YMCA
Winston-Salem, North Carolina
08.2018 - 11.2021
- Supervised children in play areas, ensuring safety and engagement.
- Communicated effectively with parents regarding child behavior and activities.
- Collaborated with staff to create a welcoming environment for all families.
- Participated in weekly team meetings with other staff members to discuss progress reports on each individual child.
- Assisted children in development of social, communication and problem-solving skills.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
Cashier
JOANN Fabrics and Crafts
Winston-Salem, North Carolina
08.2019 - 09.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers in locating desired craft supplies and materials.
- Provided product recommendations based on customer needs and preferences.
- Resolved customer inquiries and complaints with professionalism and care.
Education
High School Diploma -
Mount Tabor
Winston Salem06-2019
Skills
- Blood collection
- Patient record maintenance
- Blood donor management
- Team collaboration
- Problem resolution
- Time management
- Stress management
- First Aid/CPR
- Staff training
Accomplishments
- Collections Technician/Specialist Excellence Award
Timeline
Collections Specialist/ Drive Lead
American Red Cross
08.2025 - Current
Collections Technician III
American Red Cross
04.2022 - Current
Collections Technician II
American Red Cross
03.2022 - Current
Cashier
JOANN Fabrics and Crafts
08.2019 - 09.2020
Child Watch Staff Member
YMCA
08.2018 - 11.2021
High School Diploma -
Mount Tabor