STEPHANIE REILLY
Jemison
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and good interpersonal skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every donor a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Blood Collections Specialist II
The American Red Cross
09.2024 - Current
- Verifies donors' identification for proper blood collection.
- Addresses questions and concerns to educate donors on collection process and procedures.
- Establishes strong relationships with donors through compassionate care and excellent bedside manner.
- Improves donor satisfaction by consistently providing efficient and accurate blood draws.
- Maintains compliance with safety protocols, minimizing workplace accidents and needlestick injuries.
- Uses personal protective equipment correctly to protect coworkers and donors.
- Performs venipunctures and finger sticks for donors.
- Reduces donor anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Protects donors by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Completes proper sanitation and cleaning of equipment and work areas between donors.
- Labels blood bags and tubes and follows exact directions for handling and storing specimens for transport.
- Packages and ships specimens to central lab.
- Establishes and maintains positive working relationships with donors and coworkers to build trust and camaraderie.
- Enhances team morale with effective communication and proactive problem-solving strategies.
- Organizes daily work based on collection priority.
- Participates in continuing education programs to stay up to date on new technologies and procedures.
- Assists in training new Phlebotomists on best practices, contributing to a skilled workforce.
BLOOD Collections II
The American Red Cross
02.2022 - Current
- Load trucks, unload trucks and set up all equipment for blood drives
- Maintain and calibrate equipment used in the collection process
- Conduct pre-screening with potential donors according to established protocols through gathering of health history and performing physical exam
- Locate veins suitable for puncture to draw blood using sterilized needles, vials and other equipment
- Verify patient information against donor records prior to collecting blood samples
- Perform venipuncture on donors to collect whole blood donation and blood samples for testing
- Monitor donor reactions during the process of donation to ensure safety
- Respond quickly and effectively to medical emergencies arising from the donation process
- Administer post-donation care instructions to donors following successful collections
- Ensured compliance with all relevant regulations regarding blood collection procedures
- Adhere to universal precautions when collecting or handling specimens
- Maintain cleanliness of work area by disinfecting surfaces regularly
- Tear down blood drives
- Transport all equipment and blood supply back to warehouse following established protocol for temperature
- Participate in training sessions designed to keep staff up-to-date on latest industry standards
Convenience Store Clerk
Z's Quick Stop
09.2022 - 03.2023
- Greeted and engaged customers warmly and generated heavy return business, often learning customer names, product preferences and interests
- Provided excellent customer service by addressing customer concerns in a timely manner
- Operated cash registers to process cash, check, and credit card transactions accurately
- Stocked shelves with merchandise according to store layout guidelines
- Maintained cleanliness of the store, including sweeping, mopping, dusting, and organizing shelves
- Organized back room storage areas to maximize space utilization
- Verified accuracy of incoming shipments against invoices
- Rotated stock as needed to ensure freshness of product displayed on shelves
- Monitored security cameras to detect shoplifting activities and alert management accordingly
- Managed daily opening and closing procedures such as counting the contents of the cash register drawer at the start and end of shift
Convenience Store Clerk
191 Quick Stop
09.2021 - 09.2022
- Greeted and engaged customers warmly and generated heavy return business, often learning customer names, product preferences and interests
- Provided excellent customer service by addressing customer concerns in a timely manner
- Operated cash registers to process cash, check, and credit card transactions accurately
- Stocked shelves with merchandise according to store layout guidelines
- Maintained cleanliness of the store, including sweeping, mopping, dusting, and organizing shelves
- Organized back room storage areas to maximize space utilization
- Verified accuracy of incoming shipments against invoices
- Rotated stock as needed to ensure freshness of product displayed on shelves
- Monitored security cameras to detect shoplifting activities and alert management accordingly
- Managed daily opening and closing procedures such as counting the contents of the cash register drawer at the start and end of shift
Independent Newspaper Carrier
The Birmingham News
08.2006 - 12.2020
- Delivered newspapers to customers on a daily basis
- Assisted in sorting and bundling of newspapers for delivery
- Maintained records of customer subscriptions and payments received
- Inspected newspapers for quality control before delivery
- Performed maintenance tasks such as cleaning, lubricating, and adjusting equipment used in delivering papers
- Provided customer service by responding to inquiries about newspaper subscriptions or delivery issues
- Ensured that all deliveries were made according to schedule and route plan
- Checked inventory levels at the end of each shift and reported any discrepancies to supervisor
- Reported any safety hazards or damages encountered during the course of delivery routes
- Organized routes efficiently to maximize time management
- Demonstrated flexibility with work hours based on customer needs or changes in production schedules
- Responded quickly to customer complaints or requests for assistance related to newspaper delivery services
- Sorted or inserted newspaper sections to organize content prior to delivery
Motel Manager
Cloverleaf Motel
06.2004 - 02.2009
- Developed and implemented policies and procedures to ensure customer satisfaction
- Supervised staff, including hiring, training and scheduling of employees
- Monitored the performance of all motel departments to ensure quality service
- Resolved customer complaints in a timely manner by providing excellent customer service
- Maintained inventory levels for supplies needed in the motel operations
- Performed daily cash reconciliations in accordance with established accounting procedures
- Managed accounts receivable functions such as invoicing customers and collecting payments due
- Responded to and resolved guest issues or complaints
- Delegated work to staff, setting priorities and goals
- Assisted guests at check-in, providing information on various services within hotel
- Transmitted and received messages using telephones or telephone switchboards
Education
Associate of Science - Criminal Justice
Everest College Phoenix
Phoenix, AZ12.2012
Skills
- Donor Screening
- Data Entry
- Hemoglobin Testing
- Specimen labeling procedures
- Venipuncture
- Blood Collection
- Patient Care
- HIPAA compliance
- Adaptable to change
- Certified in CPR/AED
- Staff phlebotomy training
- Patient monitoring
Timeline
Blood Collections Specialist II
The American Red Cross
09.2024 - Current
Convenience Store Clerk
Z's Quick Stop
09.2022 - 03.2023
BLOOD Collections II
The American Red Cross
02.2022 - Current
Convenience Store Clerk
191 Quick Stop
09.2021 - 09.2022
Independent Newspaper Carrier
The Birmingham News
08.2006 - 12.2020
Motel Manager
Cloverleaf Motel
06.2004 - 02.2009
Associate of Science - Criminal Justice
Everest College Phoenix
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