Lynnie Williams
Master Barber/Stylist
Orlando,FL
Summary
Accomplished Stylist/Master Barber and Shop Owner, renowned for elevating customer satisfaction and boosting store traffic through exceptional service and expert styling at Hair Cuttery Salon. Leveraged outstanding communication and hair styling skills to mentor junior stylists, resolve complaints, and maintain high cleanliness standards. Successfully negotiated with vendors at Ultimate Hair Design, showcasing a blend of creative vision and strategic branding.
Overview
17
17
years of professional experience
Work History
Stylist/Master Barber
Hair Cuttery Salon
11.2011 - Current
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
- Increased client confidence by teaching them how to style their haircuts appropriately for various situations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Educated customers on products to maximize benefits.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Distributed business cards outside of salon to generate new business.
Shop Owner
Ultimate Hair Design
11.2007 - 11.2011
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
Education
Cosmetology
Natural Motions Beauty Culture School
Jersey City, NJ06-1982
Associate Degree in Medical Assistant - Medical Office Assistant
Robert Walsh Business School
Union, NJ06-1980
Skills
- Hair styling
- Customer service
- Excellent communication
- Attention to detail
- Customer consultation
- Multitasking and organization
- Active listening
- Product knowledge
- Branding
- Creative vision
- Cleaning and sanitizing
- Teamwork and collaboration
Timeline
Stylist/Master Barber
Hair Cuttery Salon
11.2011 - Current
Shop Owner
Ultimate Hair Design
11.2007 - 11.2011
Cosmetology
Natural Motions Beauty Culture School
Associate Degree in Medical Assistant - Medical Office Assistant
Robert Walsh Business School
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