LYNNISE WILLIAMS
Elysian Construction
Saint Paul,MN
13
years of professional experience
Client service representative with 5 years of experience managing high-volume customer interactions across construction, retail, and legal sectors. Utilizes CRM software to streamline processes, train associates, and resolve complex inquiries. Exceeds performance metrics, enhances customer retention, and drives sales growth through proactive relationship management and effective communication.
Work History
Senior Client Service Representative
6 Years 2 Months- Coordinated communication between clients and project teams to ensure efficient service delivery and timely project completion.
- Managed client inquiries, complaints, and complex issues by providing timely solutions and proactive follow-up to improve customer satisfaction and retention.
- Maintained accurate client records and interaction histories in CRM software to improve service tracking and resolution efficiency.
- Collaborated with project managers and cross-functional teams to coordinate resources, streamline workflows, and minimize project delays.
- Managed incoming calls and provided accurate product and service information while maintaining professionalism in high-pressure situations.
- Built strong client relationships through proactive communication and personalized support, encouraging repeat business and customer loyalty.
- Consistently met or exceeded performance goals while managing competing priorities and deadlines in a fast-paced environment.
Repair Coordinator
1 Year 7 Months- Managed customer call volume efficiently, ensuring minimal wait times and strengthening customer satisfaction.
- updating account details to ensure accurate documentation and enhance repair coordination efficiency.
- Preserved customer satisfaction using forward-thinking strategies targeting customer needs and proactive resolution of concerns.
- Resolved complaints by clarifying customer issues and pinpointing root causes, reducing repeat issues and improving service quality.
Intake Specialist
1 Year 2 Months- Assessed client needs, verified service eligibility, and coordinated appropriate intake services to ensure efficient service delivery.
- Completed intake assessments, maintained accurate client records, and organized files in compliance with legal and documentation requirements.
- Communicated eligibility criteria, application procedures, and available services to ensure clients understood their options and rights.
Sales Lead
3 Years 9 Months- Trained, coached, and mentored new sales associates to improve performance, strengthen teamwork, and increase sales effectiveness.
- Built strong client relationships through value-driven service, increasing customer loyalty and supporting company growth.
- Organized merchandise displays and store layouts to create an appealing shopping environment and encourage customer traffic.
Education
GED
Skills
Client management
Customer support
Order Fulfillment Coordination
Client Interaction Documentation
Microsoft Office
Analytical skills
Conflict resolution
Verbal & Written Communication
Team collaboration
Client-Centric Approach
Timeline
Senior Client Service Representative
Elysian Construction
09.2020 - CurrentRead More
Repair Coordinator
Warners Stellian
02.2019 - 09.2020Read More
Intake Specialist
Fields Law Firm
12.2017 - 02.2019Read More
Sales Lead
Goodman Jewelers
03.2014 - 12.2017Read More
Harmony Adult Education
GED
Read More