LYNN M. KEELEY
New York,N.Y.
Summary
Licensed Life and Insurance Agent full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Sales Professional that provides customers with tailored solutions to meet their needs. Successfully establishes relationships with customers and delivers quality service. Accomplished individual with excellent communication and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Paralegal
FOURTON & ASSOCIATES
01.2016 - 02.2024
- Enhanced client relationships in person and by phone with sensitivity and confidentiality.
- Answered direct attorney phone lines and acted as a liaison between clients and attorneys.
- Worked with attorneys to develop legal arguments, motions, and other case filings.
- Utilized existing files and a variety of other research resources to develop information for pending cases.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Saved firm resources by conducting cost-effective legal research using both traditional library resources and online databases such as LexisNexis or Westlaw.
- Managed scheduling of court calendars and deadlines to maintain a smooth flow of firm operations.
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
Jewelry Sales Associate
Saks Fifth Avenue
09.2016 - 01.2017
- Shared product knowledge with customers while making personal recommendations and forming professional relationships with new customers
- Worked as a team to provide the highest level of service to the customer.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts; and printed receipts to ring up customers.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Telemarketing Associate
LIBRARIANS BOOK EXPRESS
05.2010 - 02.2011
- Managed business-to-business and marketing efforts to Librarian companies to promote sales of book sets and encyclopedias.
- Increased customer satisfaction by providing timely and accurate information on products and services.
- Generated leads for the sales team through cold calling and relationship-building techniques.
- Improved overall call quality by consistently adhering to company guidelines and script requirements.
- Built rapport with customers, establishing trust and leading to increased repeat business.
- Maintained detailed records of customer interactions, ensuring accurate documentation in the CRM system.
- Utilized persuasive communication skills to overcome objections and close sales effectively.
- Participated in regular training sessions, staying current on industry trends and continuously improving skillsets for enhanced job performance.
- Maximized lead conversion rates with diligent follow-up calls aimed at closing deals or scheduling appointments.
- Built relationships with customers using strong persuasion and active listening skills.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Delivered scripted sales pitches to potential customers, adjusting pitches to meet the needs of specific individuals and businesses.
- Completed daily and weekly sales reporting using assigned tools.
- Asked pertinent questions to understand customer requirements.
- Overcame objections using friendly, persuasive strategies.
- Opened new accounts and documented personal, demographic, and payment information in system.
Education
Licensed Life, Accident And Health Insurance Agent - Insurance
Exam FX
Online Learning03.2024
Paralegal Certificate - Legal Assistant
Pace University New York
New York, NY05.2016
Master of Arts - Community Health
Empire State College
New York, NY05.2015
Skills
- Microsoft Office
- Legal Research
- Notary Public
- File Organization
- Case Summaries
- File and Records Management
- Research and data collection
- Legal writing
- Document drafting
- Legal Correspondence
- Filing System Organization
- Problem-Solving
- Multitasking
- Active Listening
- Appointment Scheduling
- Professional Demeanor
- Deadline Monitoring
- Written Communication
- Organizational Skills
- Legal Document Preparation
- Meeting Preparation
- Customer Service
- Professionalism
- Schedule Coordination
Certification
- Licensed Life, Health, and Accident Insurance Agent: 2024
- Notary Public License: 2019-Present
Affiliations
- American Association of Notaries
Timeline
Jewelry Sales Associate
Saks Fifth Avenue
09.2016 - 01.2017
Paralegal
FOURTON & ASSOCIATES
01.2016 - 02.2024
Telemarketing Associate
LIBRARIANS BOOK EXPRESS
05.2010 - 02.2011
Licensed Life, Accident And Health Insurance Agent - Insurance
Exam FX
Paralegal Certificate - Legal Assistant
Pace University New York
Master of Arts - Community Health
Empire State College
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