Lynn Cleghorn
Sylacauga,AL
Summary
Dedicated Funeral Director with strong expertise in funeral planning and grief support. Focused on coordinating personalized services and maintaining compliance, ensuring smooth operations while providing exceptional care to grieving families.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Funeral Director
SCI
Birmingham, AL
09.2019 - Current
- Coordinated funeral services to ensure respectful and personalized experiences for families.
- Managed logistical arrangements, including transportation and venue setup, to facilitate smooth operations.
- Trained and mentored new staff on best practices in funeral service delivery and client interaction.
- Developed comprehensive service plans tailored to individual family needs, enhancing overall satisfaction.
- Oversaw compliance with legal regulations and industry standards, ensuring ethical practices throughout operations.
- Maintained accurate records of services provided and financial transactions for transparency and accountability.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Served diverse clientele by offering a range of culturally and religiously appropriate services.
Family Service Counselor
SCI
Birmingham, AL
05.2014 - 05.2016
- Guided families through planning and decision-making processes for funeral services.
- Provided compassionate support to clients during difficult times, ensuring a positive experience.
- Developed and maintained strong relationships with community organizations to enhance service offerings.
- Coordinated logistics for memorial services, including venue arrangements and resource allocation.
- Assisted with advanced arrangements for individuals and couples.
- Coordinated paperwork and required records to meet all business and legal requirements.
- Assessed client needs and tailored services to meet individual family requirements effectively.
Education
Bachelor of Science - Criminal Justice
Kaplan University
Davenport, IA07-2011
Skills
- Pricing structures
- Compassionate communication
- Customer response
- Budgeting and finance
- Grief counseling
- Staff scheduling
- Floral design
- Customer education
- Empathetic
- Funeral planning
- Legal compliance
Certification
- Licensed Funeral Director - Present
Timeline
Funeral Director
SCI
09.2019 - Current
Family Service Counselor
SCI
05.2014 - 05.2016
Bachelor of Science - Criminal Justice
Kaplan University