Lynnzie Lambert
Mandeville,LA
Summary
Transportation dispatcher with over 10 years of experience. Proven track record at Southeastern Freight Lines, excelling in route planning and fleet management. Adept at enhancing operational efficiency through technology and fostering strong team collaboration. Recognized for exceptional customer service and problem-solving skills, driving significant improvements in dispatch operations and team performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Transportation Dispatcher
Council on Aging - St. Tammany
Lacombe, LA
08.2023 - Current
- Advised personnel about accidents, weather conditions or other hazards.
- Researched alternate routes when necessary due to traffic or road conditions.
- Scheduled preventive maintenance for fleet vehicles in order to minimize downtime.
- Recruited and interviewed applicants to place candidates on right assignments.
- Prepared daily work and run schedules.
Dispatch Supervisor
Southeastern Freight Lines
Harahan, LA
05.2011 - 08.2021
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Streamlined daily operational processes through the use of technology solutions such as computerized routing software programs .
- Answered customer requests with information about product availability, shipping information and status updates.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Established strong working relationships with external vendors to facilitate efficient delivery operations.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Analyzed operational data to identify trends and areas for improvement.
- Developed and implemented policies and procedures to improve operational efficiency.
- Mentored, trained, and managed team, offering insight and direction and helped boost overall performance.
- Managed daily delivery and work schedules to maximize coverage.
- Monitored attendance and productivity for employees by maintaining accurate and updated records.
- Prepared daily work and run schedules.
Bartender
Pour House Saloon
Jefferson, LA
09.2008 - 07.2011
- Balanced daily registers and generated sales reports for management review.
- Set up bar for service shifts, ensuring readiness for patrons.
- Mixed and served alcoholic and non-alcoholic drinks according to standard recipes.
- Managed accurate bar tabs while processing cash and credit card transactions.
- Multitasked effectively in a fast-paced environment to maintain service quality.
Cashier
Winn Dixie Supermarket
Jefferson, LA
10.2005 - 02.2009
- Greeted customers entering store and promptly addressed inquiries and needs.
- Processed payments efficiently, ensuring accurate change and timely receipt delivery.
- Assisted customers in locating products, providing answers to questions and product recommendations.
- Maintained checkout area cleanliness, including countertops, registers, windowsills, and floors.
- Operated cash register with precision, processing various payment methods accurately.
Education
High School Diploma -
Riverdale High School
Jefferson, LA05-2007
Some College (No Degree) - General Studies
Southeastern Louisiana University
Hammond, LASkills
- Route planning and fleet management
- Accident response and dispatch software
- Customer service and operational efficiency
- Team building and problem solving
- Communication skills and training development
Certification
- Class D Chauffeur's License
- CPR Certified
- Louisiana Ethics Training
References
References available upon request.
Timeline
Transportation Dispatcher
Council on Aging - St. Tammany
08.2023 - Current
Dispatch Supervisor
Southeastern Freight Lines
05.2011 - 08.2021
Bartender
Pour House Saloon
09.2008 - 07.2011
Cashier
Winn Dixie Supermarket
10.2005 - 02.2009
High School Diploma -
Riverdale High School
Some College (No Degree) - General Studies
Southeastern Louisiana University
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