Thomika Y. Alford
Riverdale,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Transportation Dispatcher
Unifi Aviation
Atlanta, GA
07.2023 - Current
- Received and dispatched calls for Delta employees.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Developed strategies for improving efficiency within the dispatch department.
Transit Bus Operator
Unifi Aviation
Atlanta, GA
09.2021 - 07.2023
- Conducted pre-trip inspections of the bus to ensure it was safe for operation.
- Monitored passengers to ensure they followed safety regulations and paid fares.
- Maintained a clean interior of the bus by sweeping and removing debris between runs.
- Reported any mechanical problems or incidents that occurred during transit operations.
- Completed daily paperwork such as log books, maintenance reports, incident reports..
Road Supervisor/Administrative Assistant
Gresham Transportation
Atlanta, GA
09.2020 - 02.2021
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Handled personnel hiring, performance evaluations and disciplinary actions.
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Maintained updated knowledge through continuing education and advanced training.
Road Supervisor
First Transit
Atlanta, GA
2017 - 07.2019
- Managed multiple transportation projects, ensuring successful completion of project goals and objectives.
- Supervised a team of drivers, dispatchers, and customer service representatives.
- Monitored driver performance and compliance with safety regulations.
- Reported maintenance and repair needs for transportation vehicles and equipment.
Education
High School Diploma -
University Senior High School
Los Angeles, CA05.1998
West Los Angeles College
Culver City, CASkills
- Microsoft Office
- Excel Spreadsheets
- Technologically Savvy
- Records Management Systems
- Types 60 WPM
- Back Office Operations
- PC Proficient
- Sensitive Material Handling
- Multi-Line Telephone Systems
- Employee Management
- Route planning expertise
- Documentation and paperwork
- Fleet operations
- Telephone Etiquette
- Issue Resolution
- Transportation Management
Timeline
Transportation Dispatcher
Unifi Aviation
07.2023 - Current
Transit Bus Operator
Unifi Aviation
09.2021 - 07.2023
Road Supervisor/Administrative Assistant
Gresham Transportation
09.2020 - 02.2021
Road Supervisor
First Transit
2017 - 07.2019
High School Diploma -
University Senior High School
West Los Angeles College
Similar Profiles
Andrea AlmanzaAndrea Almanza
Airline Customer Service Agent at Unifi AviationAirline Customer Service Agent at Unifi Aviation
Timothy RossTimothy Ross
Security Agent/Security Screener at Unifi AviationSecurity Agent/Security Screener at Unifi Aviation
Lester HemsleyLester Hemsley
Ramp Agent Supervisor at Unifi AviationRamp Agent Supervisor at Unifi Aviation
Jennie GaskinsJennie Gaskins
Customer Service Agent at Unifi AviationCustomer Service Agent at Unifi Aviation
Carmen HillCarmen Hill
Bartender/ Banquet Server at Qwick FreelancersBartender/ Banquet Server at Qwick Freelancers