Lynquella Lynch
Brandon,FL
Summary
Customer-Focused Professional Dedicated to Problem Solving and Enhancing Customer Relationships. Highly Compassionate with a deep commitment to helping people and resolving their concerns. Known for exceptional problem-solving skills and attention to detail. My goal is to commit to and contribute to my personal and your company's success.
Overview
14
14
years of professional experience
Work History
Dietary Aide
Healthcare Service Group
01.2023 - Current
- Assisted in the preparation and service of meals with a focus on ensuring quality dining experiences
- Actively listened to residents' dietary preferences and addressed their needs with empathy and professionalism
- Collaborated with the kitchen team to resolve any dietary concerns promptly.
Marketing Assistant
TNG
01.2019 - 01.2020
- Worked closely with retail store management to transform product displays and enhance customer experiences
- Conducted audits and quality control checks to ensure product displays met customer expectations
- Trained and mentored part-time employees in customer-centric approaches and effective communication
- Managed customer feedback and facilitated resolutions to ensure satisfaction.
Overnight Stock Associate
Toys R Us
01.2013
- Efficiently replenished product shelves, addressing customer inquiries with a friendly and helpful attitude
- Collaborated with colleagues to resolve inventory and stocking challenges, ensuring a smooth shopping experience.
Call Center Service Representative
Connecticut Post
01.2010 - 01.2011
- Provided exceptional customer service over the phone, resolving inquiries and concerns with patience and empathy
- Actively listened to customers, promoting sales, and ensuring they felt valued and supported.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Certified Human Services Paraprofessional -
Marrakech, Inc. – Academy For Human Service
Bridgeport, CT2012
Skills
- Exceptional Customer Service
- Active Listening and Empathy
- Problem Resolution
- Effective Communication
- Time Management
- Team Collaboration
- Office Administration
- Strong Interpersonal Skills
- Data Analysis
- Relationship Building
- Customer Transactions
- Customer Support
Timeline
Dietary Aide
Healthcare Service Group
01.2023 - Current
Marketing Assistant
TNG
01.2019 - 01.2020
Overnight Stock Associate
Toys R Us
01.2013
Call Center Service Representative
Connecticut Post
01.2010 - 01.2011
Certified Human Services Paraprofessional -
Marrakech, Inc. – Academy For Human Service
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