Lynsee Ferretto
Augusta,Georgia
Summary
Friendly, energetic, and motivated client service provider committed to enhancing office operations, communicating effectively between the client and medical professionals, and providing the highest quality care for the clients. Polished, hard-worker dedicated to go above and beyond expectations while working in a busy setting under pressure with high patient volumes.
Overview
7
7
years of professional experience
Work History
Veterinary Technician/Client Service Representative
Hill Top Animal Hospital
05.2023 - Current
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
Client Service Coordinator
Blue Pearl Pet Hospital
08.2020 - 12.2022
- Set up appointments for rechecks, consultations, and specialty/surgical visits.
- Supervised, maintained, and restocked waiting area and exam rooms.
- Processed financial transactions for clients.
- Checked patients in and out for appointments and collected co-payments.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Informed patients of financial responsibilities prior to rendering services.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Coordinate associate appreciation, office events, and monthly newsletter.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Client Service Coordinator
Klaich Animal Hosptial
02.2018 - 05.2020
- Set up and activated customer accounts.
- Processed financial transactions for clients.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Compiled physical and digital documents, charts and reports.
- Straightened up waiting room to maintain neat and organized space.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Education
Veterinary Technology Associates - (Currently Enrolled)
Penn Foster Career School
Scranton, PABachelor of Health Science - Pre-Dental Hygiene (Currently Enrolled)
Augusta University
Associate of Science -
Truckee Meadows Community College
Reno, NV06.2019
Associate of Arts -
Green River Community College
Auburn, WA06.2017
Skills
- Effective Multitasking
- Relationship Building
- Customer Service
- Organizational Skills
- Friendly, Positive Attitude
- Great Work Ethic
- Reliable & Trustworthy
- Computer Skills
- Team Oriented
- Quickly grasps new concepts
Timeline
Veterinary Technician/Client Service Representative
Hill Top Animal Hospital
05.2023 - Current
Client Service Coordinator
Blue Pearl Pet Hospital
08.2020 - 12.2022
Client Service Coordinator
Klaich Animal Hosptial
02.2018 - 05.2020
Associate of Science -
Truckee Meadows Community College
Associate of Arts -
Green River Community College
Veterinary Technology Associates - (Currently Enrolled)
Penn Foster Career School
Bachelor of Health Science - Pre-Dental Hygiene (Currently Enrolled)
Augusta University
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