LYNSEY MUNCE, CEO
Tea,SD
Summary
Energetic, results-driven Chief Executive Officer with 20 years of proven expertise in the healthcare industry. Impactful leader with a passion for business process improvement and operations management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
CEO
Great Plains Dental, LLC
Sioux Falls
01.2016 - Current
- Effectively manage a team of nearly 50 healthcare professionals
- Oversee day-to-day operations including meeting with team leaders and auditing activity
- Created and deployed an ordering and inventory management system
- Designed an entire HR department from conception to completion
- Directly responsible for the entire human resource life cycle
- Created and nurtured a positive culture change to increase trust and transparency
- Maintained an average employee turnover rate of 10% throughout my tenure as CEO
- Spearheaded the overhaul of underperforming departments to reduce costs and increase efficiency
- Created an exemplary customer service experience that resulted in being voted the #1 LOCAL BEST dental practice in Sioux Falls and the surrounding area
- Responsible for overseeing accounts receivable and accounts payable
- Led the company through a time of rapid expansion of nearly 50% in 4 years.
Dental Hygienist
Karmazin Family Dentistry
Sioux Falls
06.2004 - 11.2012
- Performed dental hygiene procedures such as teeth cleaning, fluoride treatments, and patient education to promote oral health and prevent dental diseases.
Education
MASTERS IN HEALTHCARE ADMINISTRATION -
University of South Dakota
06.2014
B.S. IN DENTAL HYGIENE -
University of South Dakota
12.2008
Skills
- Human Resource Management
- Performance Benchmarking
- People and Culture
- Policies and Procedures
- Business Process Improvement
- Project Oversight
- Operational Analysis
- Budget Management
- Solution Innovation
- Systems Organization
- Customer Satisfaction
- Excellent communication
Volunteer Experience
- Chair of a Non-Profit Board (His Ark Child Development Center)
- Wellbeing Committee through the South Dakota Dental Association
Certification
- SHRM-CP
Timeline
CEO
Great Plains Dental, LLC
01.2016 - Current
Dental Hygienist
Karmazin Family Dentistry
06.2004 - 11.2012
MASTERS IN HEALTHCARE ADMINISTRATION -
University of South Dakota
B.S. IN DENTAL HYGIENE -
University of South Dakota
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