LYNSEY SPIGLE
St. Cloud,FL
Summary
Developed key skills in fast-paced logistics environment, including efficient problem-solving, effective communication, and multitasking. Seeking to transition into new field where these skills can be applied and further developed. Prepared to leverage these abilities to contribute to operational success and team efficiency.
Overview
11
11
years of professional experience
Work History
Dispatcher & Customer Service Representative
Osceola Air, LLC
04.2024 - 09.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of vehicles and technicians.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
Customer Service Representative & Peer Mentor
Jetblue Airways
05.2018 - 02.2024
- Answer continuous voice and digital customer queries according to internal policies, meeting concerns and resolving questions
- Maintain a professional work environment from home
- Meet with new employees weekly to discuss job performance.
- Provide new employees with knowledge of how to research information and best use their resources.
- Mentor new hire employees on how to best handle complicated situations while providing appropriate feedback, coaching, or celebration of accomplishments.
- Provide coworkers with support as needed on processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Front and Back Desk Receptionist
Obstetrics And Gynecology Associates Of Central FL
06.2016 - 07.2018
- Demonstrated proficiency in answering a multi-line phone system to respond to inquiries and transfer calls to correct departments
- Managed high call volumes with tact and professionalism
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
Teacher Assistant
First United Methodist Preschool
05.2013 - 06.2016
- Monitored and reported student progress and development, offering mentoring as needed
- Worked with teachers to design lesson plans and coordinate activities for classes
- Kept records of student progress reports for teachers and parents and made notes on behavior, grades, comprehension and personal growth
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL08.2018
Associate of Arts - Early Childhood Education
Valencia College
Kissimmee, FL08.2014
Skills
- Highly Motivated
- Flexible
- Detail-Oriented
- Dependable
- Verbal and Written Communication
- Data Collection
- Research Reporting
- Strong Organizational Skills
- Document Control
- Typing Proficiency
- Time Management
- Process Optimization
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Data accuracy
Timeline
Dispatcher & Customer Service Representative
Osceola Air, LLC
04.2024 - 09.2024
Customer Service Representative & Peer Mentor
Jetblue Airways
05.2018 - 02.2024
Front and Back Desk Receptionist
Obstetrics And Gynecology Associates Of Central FL
06.2016 - 07.2018
Teacher Assistant
First United Methodist Preschool
05.2013 - 06.2016
Associate of Arts - Early Childhood Education
Valencia College
Bachelor of Science - Psychology
University of Central Florida
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