Lynsie Black
Chandler,AZ
Summary
Proven leader with extensive experience in customer service and employee training, notably at Crumbl Cookies. Excelled in creating welcoming environments and enhancing guest experiences, driving repeat business. Skilled in workplace safety and maintaining high standards of service. Demonstrated decision-making capabilities and a positive attitude, contributing to significant improvements in team efficiency and guest satisfaction.
Overview
6
6
years of professional experience
Work History
Shift Lead
Crumbl Cookies
05.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Substitute Teacher
Education Services Inc
12.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Supervised lunchroom and recess activities.
Cook
Bootys Beer and Wings
02.2021 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Food and Beverage Intern
Walt Disney World Parks and Resorts
08.2023 - 01.2024
- Developed rapport with guests by attentively addressing their needs and preferences.
- Contributed to a positive team environment with strong communication skills and collaboration.
- Promoted upselling opportunities by familiarizing guests with daily specials or premium drink options, increasing overall sales revenue without compromising guest satisfaction levels.
- Identified areas for improvement within front-of-house operations, implementing changes that led to improved guest experiences.
- Consistently demonstrated excellent interpersonal skills when interacting with guests from diverse cultural backgrounds, fostering an inclusive atmosphere conducive to repeat patronage.
- Contributed to staff training initiatives, sharing knowledge of proper food handling techniques and customer service best practices.
Crew Member
Papa Murphy's
12.2018 - 02.2021
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
Associate Of Applied Science - Film Production
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZAssociate In Arts - English Composition
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ05.2024
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Workplace Safety
- Industry Expertise
- Positive Attitude
Timeline
Shift Lead
Crumbl Cookies
05.2024 - Current
Food and Beverage Intern
Walt Disney World Parks and Resorts
08.2023 - 01.2024
Substitute Teacher
Education Services Inc
12.2022 - Current
Cook
Bootys Beer and Wings
02.2021 - Current
Crew Member
Papa Murphy's
12.2018 - 02.2021
Associate Of Applied Science - Film Production
Maricopa Community Colleges - Scottsdale Community College
Associate In Arts - English Composition
Maricopa Community Colleges - Estrella Mountain Community College
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