Lynsie Randant
Customer Service Rep
Highland,IL
Summary
Personable and dedicated Customer Service Representative with extensive experience in medical industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Central Rubber Extrusions
Highland , IL
05.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Medical Receptionist
Anderson Hospital
Maryville , IL
01.2022 - 03.2023
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Licensed Massage Therapist
Massage Luxe Spa
Edwards, IL
05.2011 - 05.2014
- Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
- Addressed injuries, trauma and stress using myofascial release.
- Employed trigger point therapy to relieve specified areas of pain or dysfunction.
CNA
St. Joseph's Hospital and Medical Center
Highland , IL
05.2008 - 08.2010
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Education
Associate of Applied Science - Occupational Therapy Assistance
Lewis And Clark Community College
Godfrey, IL12.2019
Some College (No Degree) - Nursing
Kaskaskia College
Centralia, ILSome College (No Degree) - Massage Therapy
Southwestern Illinois College
Belleville, ILSkills
- Customer Service
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Creative Problem Solving
- Call Documentation
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Data Entry
- Building Customer Trust and Loyalty
Timeline
Customer Service Representative
Central Rubber Extrusions
05.2023 - Current
Medical Receptionist
Anderson Hospital
01.2022 - 03.2023
Licensed Massage Therapist
Massage Luxe Spa
05.2011 - 05.2014
CNA
St. Joseph's Hospital and Medical Center
05.2008 - 08.2010
Associate of Applied Science - Occupational Therapy Assistance
Lewis And Clark Community College
Some College (No Degree) - Nursing
Kaskaskia College
Some College (No Degree) - Massage Therapy
Southwestern Illinois College
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