Lynzee Brown

• Verified insurance coverage for patient equipment and services at Lincare.
• Updated knowledge of insurance policies and industry changes to ensure accurate patient service.
• Communicated effectively with patients regarding their insurance benefits and options.
• Supported team by resolving complex insurance verification issues to enhance workflow efficiency.
• Documented verification results accurately in company systems for record-keeping.
• Adhered to HIPAA guidelines when handling confidential information.
• Ensured compliance with applicable laws, regulations, policies, and procedures.
• Answered customer inquiries via phone or email in a professional manner.
• Worked closely with other departments such as Accounts Receivable and Payable.
• Verified patient eligibility and benefits for insurance coverage.
• Contacted insurance companies to gather critical information on policies and payment benefits for patients.
• Utilized electronic medical records (EMR) systems for documenting verification processes.

• Perform administrative functions for a chiropractic office, schedule patient appointments, verify patient insurance, and collect payments for treatment.
• Communicate with diverse patient populations, greet patients upon arrival.
• Prepare treatment rooms for patient appointments, including cleaning and sanitizing surfaces and equipment in compliance with health and safety protocols.
• Ordered medical supplies and equipment for the practice, which included interfacing with third-party vendors on a monthly basis.
• Support licensed chiropractors in performing a variety of treatments, including ultra sound therapy and decompression in compliance with current chiropractic care standards.
• Manage patient medical documentation using EHR software (ChiroTouch) and (Jane) in compliance with HIPAA.
• Served as the point of contact for patient communications, including auto and accident billing, insurance claims, and payment plans.
• Answered telephone promptly and politely provided information and assistance.
• Investigated patient inquiries thoroughly to achieve a satisfactory resolution.
• Helped our nations Veterans obtain the necessary services to meet their healthcare needs.
• Greeted visitors and escorted them to their destinations.
• Answered phone calls on a multi-line PBX telephone system to direct callers, provide information.
• Managed customer accounts by processing payments and verify insurance for out patient procedures.
• Serve as main office receptionist, including answering phones, replying to general email inquiries, and greeting customers on arrival.
• Implemented an efficient workflow process improvement that enabled more productivity without the need to hire additional staff.
• Customer service - Expert
• Verbal communication - Expert
• Attention to detail - Proficient
• Multitasking - Proficient
• Problem-solving - Proficient
• Insurance verification - Proficient

• Helped our nations Veterans obtain the necessary services to meet their healthcare needs
• Answered telephone promptly and polietly provided information and assistance
• Investigated patient inquiries thoroughly to achieve a satisfactory resolution.

• Greeted visitors and escorted them to their destinations
• Answered phone calls on a muti-line PBX telephone system to direct callers, provide information
• Managed customer accounts by processing payments and verify insurance for out patinet

procedures.

Serve as main office receptionist, including [answering phones, replying to general email inquiries,

and greeting customers on arrival

Implemented an efficient workflow process improvement that enabled more productivity without the

need to hire additional staff.