Lynzee Smith
Alexandria,LA
Summary
Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
17
17
years of professional experience
Work History
Survivor Advocate
Faith House
Alexandria, LA
10.2020 - 04.2024
- Conducted intakes and assessments with survivors of domestic violence, sexual assault, stalking, and other forms of gender-based violence.
- Provided crisis intervention services to survivors in need of immediate safety planning.
Paraprofessional
Rapides Parish School Board
Alexandria, LA
08.2019 - 10.2020
- Assisted teachers with planning and preparing lessons for students.
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
Credit Manager
Wells Fargo & Company
Alexandria, LA
06.2008 - 08.2009
- Ensured timely and accurate processing of all credit transactions.
- Developed and maintained relationships with customers to ensure prompt payments on accounts receivable.
- Collected overdue payments from customers using various methods such as phone calls, emails or letters.
- Analyzed financial data to determine the degree of risk involved in extending credit.
- Assessed customer creditworthiness based on financial reports, payment histories and other sources of information.
- Reviewed customer accounts for potential write-offs or adjustments due to inaccurate invoicing or defective merchandise returns.
- Generated monthly statements for customers with delinquent accounts and provided updates regarding collection activities.
- Negotiated repayment plans with debtors who were unable to pay their full balance due immediately.
- Performed periodic audits of customer accounts to ensure compliance with company policies and procedures.
- Investigated discrepancies between actual balances owed by customers versus amounts recorded in company's accounting system.
- Maintained complete records of all customer accounts including contact information, payment history, notes on collection efforts and related documents.
- Evaluated customer applications for credit limits in accordance with established guidelines.
- Managed reporting, documentation and recordkeeping requirements for department.
Sales Associate
Bath and Body Works, Limited Brands
Alexandria, LA
01.2007 - 07.2009
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
Education
Bachelor of Science - Family And Consumer Sciences
Northwestern State University of Louisiana
Natchitoches, LA12-2007
Skills
- Mental Health Support
- Safety Planning
- Partnership Building
- Legal knowledge
- Educational assistance
- Differentiated Instruction
- Classroom support
- Activity Oversight
- Performance Improvements
- Investigations
- Customer Engagement
- Authorizations knowledge
- Sales proficiency
- Credit evaluations
- Client Relationship Management
References
References available upon request.
Timeline
Survivor Advocate
Faith House
10.2020 - 04.2024
Paraprofessional
Rapides Parish School Board
08.2019 - 10.2020
Credit Manager
Wells Fargo & Company
06.2008 - 08.2009
Sales Associate
Bath and Body Works, Limited Brands
01.2007 - 07.2009
Bachelor of Science - Family And Consumer Sciences
Northwestern State University of Louisiana
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