Daneza May Jensen
Colorado Springs,CO
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
11
11
years of professional experience
Work History
USAA Bank Survivor Relations/ Deposit Servicing
USAA Federal Savings Bank
08.2022 - Current
- Empowered survivors by providing tailored emotional support and resources to assist in their healing journey.
- Enhanced community awareness of survivor issues through organizing and participating in public speaking events and workshops.
- Developed comprehensive safety plans for members, addressing immediate needs and long-term stability.
- Maintained up-to-date knowledge on laws, policies, and best practices related to survivor advocacy, enhancing service quality.
- Managed confidential member records with diligence, ensuring data protection standards were consistently met.
- Evaluated program effectiveness through ongoing analysis of service delivery metrics, identifying areas for improvement and implementing changes as needed.
- Assisted in conducting needs assessments to identify key areas of service needs.
Management Producer Help Desk
United Healthcare Group
08.2021 - 03.2022
- Enhanced project efficiency by streamlining production processes and implementing time-saving strategies.
- Boosted producers engagement with high-quality content through close collaboration with medicare and other health insurance.
- Managed budgets and allocated resources effectively, ensuring projects were completed on time and within budget constraints for the clients.
- Mentored junior team members by providing guidance on industry best practices and professional development opportunities.
- Ensured compliance with industry regulations, legal requirements, safety protocols during all stages of production.
- Led brainstorming sessions with creative teams to develop unique story concepts that resonated with target audiences.
- Established strong relationships with clients, resulting in repeat business and increased referrals.
Guest Service Representative
Scott Inn Lodging
01.2013 - 03.2017
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO02.2025
Associate of Science - Human Resources Development
University of Maryland - Baltimore
Baltimore, MD08.2019
Skills
- Partnership Building
- Legal knowledge
- Safety Planning
- Mental Health Support
- Research and evaluation
- Policy Advocacy
- Case Management
- Implementing Member Care Plans
- Active Listening
- Attention to Detail
- Collaboration and Teamwork
Timeline
USAA Bank Survivor Relations/ Deposit Servicing
USAA Federal Savings Bank
08.2022 - Current
Management Producer Help Desk
United Healthcare Group
08.2021 - 03.2022
Guest Service Representative
Scott Inn Lodging
01.2013 - 03.2017
Bachelor of Science - Business Administration And Management
Colorado Technical University
Associate of Science - Human Resources Development
University of Maryland - Baltimore
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