Hi, I’m
Lynzie Thomas
Haskell,OK
Summary
Experienced with managing front desk activities and maintaining a welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
5
years of professional experience
Work History
Haymaker FitnessHaskell, OK
Receptionist
01.2023 - Current
Job overview
- Managed front desk operations, ensuring smooth check-in and check-out processes for clients.
- Handled client inquiries and resolved concerns efficiently, enhancing customer satisfaction levels.
- Coordinated scheduling for personal training sessions and group classes to optimize resource allocation.
- Developed and maintained filing systems for client records, improving data retrieval efficiency.
- Trained new reception staff on operational procedures and customer service standards, fostering team performance.
- Implemented process improvements that streamlined front desk workflows, increasing overall productivity.
- Monitored inventory of office supplies and fitness materials, ensuring availability for staff and clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to the correct offices.ces.
- Kept reception area clean and neat to give visitors positive a positive a positive a positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
WalgreensCoweta, OK
Customer Service Cashier
05.2025 - 07.2026
Job overview
- Processed customer transactions efficiently at point-of-sale system.
- Assisted customers with product inquiries and provided recommendations.
- Handled customer complaints and resolved issues promptly to enhance satisfaction.
- Maintained accurate cash drawer, ensuring compliance with company policies.
- Educated customers on loyalty programs and promotions to increase engagement.
- Monitored inventory levels and restocked shelves as needed for optimal availability.
- Trained new cashiers on operational procedures and best practices for service excellence.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Conducted inventory counts by adding each item in stock and documenting in computer the computer system.
- Set up new sales displays each week with fresh merchandise.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card, and check transactions to complete customer purchases.
Sunrise Cafe`Haskell, OK
Waitress
01.2022 - 08.2023
Job overview
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Efficiently managed multiple tables while maintaining high service quality.
- Collaborated with kitchen staff to streamline order preparation and delivery.
- Trained new waitstaff on restaurant protocols and customer engagement techniques.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Developed menu knowledge to assist customers with informed recommendations.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Tulsa Community CollegeTulsa, OK
No Degree from Physical Therapy
05-2030
Haskell HighschoolHaskell, OK
High School Diploma
05-2025
Skills
- Front desk coordination
- Customer service
- Call management
- Communication skills
- Client relations
- Time management
- Task prioritization
- Office management
- Data entry
- Record keeping
- Spreadsheet tracking
- File management
- Correspondence management
- Multi-channel communication
- Transaction handling
- Organization skills
- Teamwork
- Professional demeanor
- Professional attitude
- Relationship building
Timeline
Customer Service Cashier
Walgreens
05.2025 - 07.2026
Receptionist
Haymaker Fitness
01.2023 - Current
Waitress
Sunrise Cafe`
01.2022 - 08.2023
Tulsa Community College
No Degree from Physical Therapy
Haskell Highschool
High School Diploma