Lyra Palacios
Royal Palm Beach ,FL
Summary
Driven Certified Pharmacy Technician with 24 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Great customer service skills, can handle high volume calls, and meet customer’s needs. Fast learner, and eager to work.
Overview
25
25
years of professional experience
Work History
Lead Pharmacy Technician
Center City Pharmacy
02.2008 - 06.2023
- Resolved third-party billing, computer system and customer service issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
Lead Pharmacy Technician
Fedco Pharmacy
11.1998 - 01.2008
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counted and labeled prescriptions with correct item and quantity.
Education
Associates Degree In Science - Radiology
Keiser University
West Palm Beach, FL05.2013
Skills
- Quality Assurance and control
- Excellent Written and Oral Communication
- Customer Service and Assistance
- Good Communication Skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Lead Pharmacy Technician
Center City Pharmacy
02.2008 - 06.2023
Lead Pharmacy Technician
Fedco Pharmacy
11.1998 - 01.2008
Associates Degree In Science - Radiology
Keiser University
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