Lyric Blakey
Alexandria,VA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Server
The Mount Vernon Ladies’ Association
Alexandria, VA
09.2021 - Current
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Followed health safety guidelines when preparing and serving food products.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Assisted in training new servers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Prepared drinks according to standard recipes.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Implemented feedback from customers to improve service quality and menu offerings.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Presented menus and answered questions regarding items.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Garnished dishes and beverages to serve visually appealing menu items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Responded to ad hoc cleaning duties at end of shift.
Cosmetologist
Mynd Body Connect
Alexandria, VA
11.2018 - Current
- Provided consultations to clients on beauty treatments, products and services.
- Created customized hair styles according to client's preferences and facial features.
- Performed haircuts, coloring, highlighting and styling techniques.
- Maintained cleanliness of salon equipment and tools.
- Educated clients on proper skin care techniques and products.
- Managed appointments through scheduling software program.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Advised clients on how to maintain their new hairstyles at home.
- Performed scalp treatments to improve hair health and texture.
- Assisted customers in selecting appropriate retail products for their needs.
- Developed a loyal client base through excellent customer service.
- Maintained accurate records of customer services provided.
- Trained new staff members on salon policies and procedures.
- Engaged with customers by providing friendly conversation during services.
- Promoted additional services or products available in the salon.
- Upsold various treatments or packages when appropriate.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Kept notes listing preferences and services provided to clients for quick reference.
- Evaluated client's hair and physical features to determine style and cut plans.
- Designed cleaning schedules and organizational systems for treatment and sales areas.
- Introduced customers to cutting-edge beauty trends and products where applicable.
- Assessed client features and preferences to advise personalized makeup and hair styling techniques.
- Treated customers to shampooing and head massage to promote loyalty.
- Performed rejuvenation techniques on all types of skin and hair.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Responded to customer inquiries by phone, email, and in person.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Updated and maintained customer information records and beauty services provided.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Operated cash registers to receive payments from patrons.
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Used curlers, rollers and curling irons to press and curl hair.
- Shaved, trimmed and shaped beards and mustaches.
- Shampooed, conditioned and dried hair and scalp or hairpieces.
- Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
- Combed, brushed and sprayed hair or wigs to set style.
- Applied water or setting, straightening or waving solutions to hair.
- Massaged and treated scalp using hands, fingers or vibrating equipment.
Daycare Worker
Early Learning Daycare LLC.
Alexandria, VA
09.2016 - 09.2024
- Organized and maintained a safe, clean, and developmentally appropriate environment for children.
- Created lesson plans that incorporated activities to stimulate physical, social, emotional, cognitive growth of the children.
- Provided snacks and meals in accordance with dietary guidelines.
- Monitored children's play activities to ensure safety.
- Assisted in potty training and diapering children as needed.
- Instructed young children in basic educational concepts such as numbers, shapes, colors, letters.
- Encouraged positive behavior by providing praise and reinforcement of desired behaviors.
- Ensured proper supervision of all activities including outdoor playtime.
- Developed age-appropriate curriculums to meet the individual needs of each child.
- Communicated regularly with parents regarding their child's progress or concerns.
- Engaged children in creative play activities such as art projects, music time, story time.
- Participated in field trips with the daycare group to provide additional learning opportunities for the kids.
- Maintained accurate daily records of attendance and activities completed by each child.
- Implemented positive discipline techniques when necessary while maintaining a respectful attitude towards students.
- Established good relationships with families through open communication about their child's progress.
- Collaborated with other childcare staff members on planning events or special projects related to childcare services.
- Assisted in developing an emergency plan for responding to medical emergencies or other crises at the daycare center.
- Attended professional development workshops or conferences related to early childhood education topics.
- Enforced all health and safety standards set forth by state regulations for daycare facilities.
- Responded promptly to any parent inquiries or complaints about the care provided at the facility.
- Provided support during nap times by reading stories or performing other calming activities with the children.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Enforced rules to teach good manners and maintain safe environment.
- Communicated with parents about daily activities and any concerning behaviors.
- Secured indoor and outdoor premises to protect children.
- Read aloud and played alphabet games to encourage early literacy.
- Developed and enforced positive strategies to encourage good behavior.
- Introduced learning activities and imaginative play to teach children to explore.
- Balanced schedules to promote optimal rest, play and educational periods.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Recorded child behavior, food, and medication information for supervisors.
- Observed behavioral issues to alert parents or guardians.
- Developed and implemented lesson plans and activities for children of various ages.
- Conducted reading classes for children to build foundational knowledge.
- Sanitized toys and tables to maintain clean, safe environment.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Assisted children in development of social, communication and problem-solving skills.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Guided children through engaging and productive activities to foster fun learning environment.
- Planned and implemented engaging activities to encourage creativity and expression.
- Organized and planned age-appropriate reading, crafts, and music lessons.
- Instilled discipline and maintained order with children by using simple and commanding directives.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
- Instructed children in eating, resting and restroom habits.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Dressed children and changed diapers.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Maintained organized and clean classroom and play areas.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Maintained safe play environment.
- Observed and monitored children's play activities.
- Maintained daily records of activities, behaviors, meals, and naps.
- Provided nurturing and appropriate environment for children of various ages.
Education
Associate Degree - Cosmetology
Spectrum Beauty Academy
Alexandria, VA10-2020
High School Diploma -
Penn Foster Career School
Scranton, PA05-2016
Skills
- Guest Engagement
- Order Management
- Cash Handling
- Professional Appearance
- Exceptional customer service
- Quality Control
- POS operation
- Relationship Management
- Effective customer upselling
- Service prioritization
- Positive and professional
- Sales expertise
- Strong Work Ethic
- Check payment processing
- Price memorization
- Regulatory Compliance
- Point of Sale (POS) system operations
- Performance Improvement
- Proofreading
- File Maintenance
- Report Writing
- Call handling
- Inventory Management
- Supply Management
- Prioritizing Work
- Resourceful
- Supply Restocking
- Relationship Building
- Verbal Communication
- Strong Problem Solver
- Resource Coordination
- Understands grammar
- Front Office Management
- Valid Driver's License
- Strong interpersonal skills
Timeline
Server
The Mount Vernon Ladies’ Association
09.2021 - Current
Cosmetologist
Mynd Body Connect
11.2018 - Current
Daycare Worker
Early Learning Daycare LLC.
09.2016 - 09.2024
Associate Degree - Cosmetology
Spectrum Beauty Academy
High School Diploma -
Penn Foster Career School