Lyric Byrd
Fuquay Varina,NC
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Charter Communications
Morrisville North Carolina
11.2022 - Current
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Provided exceptional customer service, resolving client inquiries promptly and professionally.
- Communicated with technicians and personnel to coordinate timely appointment arrival.
- Directed dispatching, routing of Technicians.
- Tracked Technician progress to identify possible delays and provide real-time updates to customers.
Server/Hostess
Minskys pizza
Olathe, KS
03.2015 - 10.2022
- Provide customer service and proactively assist as needed
- Respond to customers request via telephone
- Enter details such as payment, account information and call logs into software system
Customer Resolution Specialist
Walmart
Remote
09.2021 - 03.2022
- Perform research for all complaints and recommend required action for same and assist management to resolve all issues efficiently
- Monitor all order associate issues and recommend resolution for all call center representatives and perform research on all customer billing issues and facilitate all payments
- Maintain records of all status and develop and maintain professional relationships with all customers
Data Entry/Receptionist
Geiger Ready Mix
Kansas City, KS
10.2017 - 10.2018
- Produced reports and documents for senior team members
- Copied, logged and scanned documents
- Assisted customers by answering questions and responding to inquiries
Education
High school diploma - undefined
Shawnee Mission Northwest High School
Shawnee, KS05.2016
Skills
- Microsoft office efficient
- Data entry- file conversion
- Multitasking
- Problem solving
- Self motivated
- Customer service
- Active listening
- Call center experience
Timeline
Customer Service Representative
Charter Communications
11.2022 - Current
Customer Resolution Specialist
Walmart
09.2021 - 03.2022
Data Entry/Receptionist
Geiger Ready Mix
10.2017 - 10.2018
Server/Hostess
Minskys pizza
03.2015 - 10.2022
High school diploma - undefined
Shawnee Mission Northwest High School