Microsoft
Hi, I’m
Michelle Brown
Las Vegas,NV
Summary
I'm a hard worker and I enjoy interacting with people but most of all I'm a team player
Overview
10
years of professional experience
Work History
alorica
customer service
06.2019 - 03.2021
Job overview
- Assisted consumers with billing inquiries
- Ability to maintain a positive attitude during stressful times
- Met monthly KPI’s or metrics.
The cosmopolitan las vegas
Guest Services representative
01.2011 - 03.2018
Job overview
- Answered Inbound calls from guest seeking to make, or cancel reservations
- Assisted with the payments of guest seeking their final bill
- Met monthly KPI’s or Metrics
- Excellent Communication Skills
- Utilized multiple monitor, while operating multi-line phones.
Education
Paul Lawerence Dunbar
General Studies
Skills
- Excellent Customer Service
- Knowledge of Avaya Phone Systems
- Problem Solving and De-Escalation
- Microsoft Office Efficient
- Excellent ability to multi task
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Interests
Ability to learn more
Team Player
Listening
Timeline
customer service
alorica
06.2019 - 03.2021
Guest Services representative
The cosmopolitan las vegas
01.2011 - 03.2018
Paul Lawerence Dunbar
General Studies