Lyric Hall
Atlanta,GA
Summary
Highly driven creative, successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
General Manager
Swarovski
Scottsdale, Arizona
10.2024 - 10.2025
- Managed daily operations to ensure smooth store functionality.
- Oversaw inventory management to maintain optimal stock levels.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Developed service and sales strategies to improve retention and revenue.
- Tracked monthly sales to generate reports for business development planning.
- Led team meetings to align goals and enhance communication.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Participated in promotional events to drive sales initiatives.
Recruiter
One Source Provider (OSP)
Atlanta, GA
09.2023 - 08.2024
- Coordinated and scheduled interviews for candidates, streamlining hiring workflow and minimizing scheduling conflicts.
- Organized administrative systems and supported leadership as personal assistant to ensure smooth office operations.
- Coordinated and scheduled interviews for candidates, improving hiring workflow and reducing scheduling conflicts.
- Welcomed and oriented incoming candidates, enhancing their experience and promoting a positive company image.
- Facilitated onboarding processes for new hires, enhancing compliance with company policies.
- Developed job descriptions to attract suitable candidates for open positions.
- Facilitated onboarding processes for new hires, ensuring compliance with company policies.
- Built relationships with candidates to understand their needs and career goals.
- Maintained organized administrative systems and supported leadership as a personal assistant to ensure smooth office operations.
Executive Trainer
Master Group Connections (MGC)
Atlanta, GA
08.2023 - 09.2023
- Trained new employees on sales processes and customer engagement strategies, enhancing team effectiveness and performance.
- Developed and applied advanced sales tactics, resulting in increased conversion rates and enhanced team capabilities.
- Mentored peers to foster leadership within the team and cultivate a collaborative, success-oriented environment.
Barista
Dunkin' Donuts
Atlanta, GA
12.2021 - 06.2023
- Prepared and served a variety of coffee and beverage orders.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Assisted in training new team members on company procedures and standards.
- Operated cash register, processed transactions, and handled payments accurately.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels and reported shortages to management promptly.
- Described menu items to customers and suggested products based on stated preferences.
- Monitored inventory levels of supplies and restocked items promptly.
Education
High School -
Banneker High School
Atlanta, GA 08.2019 - 05.2023
Skills
- Sales engagement
- Training and Leadership Development
- Recruitment support
- Inventory management
- Administrative & Office Support
- Project planning
- Goal setting
- Problem solving
- Team collaboration
- Staff training
- Research presentation
- Salary structure/compensation analysis
Pronouns
she/her
Leadership Experience
- One Talent, Inc., College Park, GA, 08/01/25, Present, Workforce Development Program, Completed advanced training in financial literacy and entrepreneurship, building practical skills in budgeting, business planning, and long-term economic stability., Earned certifications in QuickBooks and Customer Service, strengthening technical proficiency and service-oriented communication skills., Engaged in hands-on workforce readiness projects, applying new knowledge to real-world scenarios and improving career preparedness.
- 3DE Business Program, Atlanta, GA, 08/01/22, 05/31/23, Banneker High School, Directed a team in developing business-focused research projects to help companies expand market reach., Created and delivered professional PowerPoint presentations for industry partners during case challenges., Conducted research and data analysis to evaluate business problems and propose strategic solutions., Collaborated with peers and corporate coaches to improve communication, project planning, and storytelling skills.
Timeline
General Manager
Swarovski
10.2024 - 10.2025
Recruiter
One Source Provider (OSP)
09.2023 - 08.2024
Executive Trainer
Master Group Connections (MGC)
08.2023 - 09.2023
Barista
Dunkin' Donuts
12.2021 - 06.2023
High School -
Banneker High School
08.2019 - 05.2023