Hi, I’m
Chelsea Drucker
Senior Enablement Program Manager
Aurora,CO
Summary
Goal-oriented manager with distinguished experience telecommunications and technology with proven leadership skills. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
7
years of professional experience
Work History
RingCentral
Senior Sales Enablement Manager, Onboarding
10.2023 - Current
Job overview
- Advocated and implemented value selling methodology for new hires and existing employees
- Developed comprehensive training programs for new hires, resulting in faster ramp-up times and increased overall performance.
- Coached existing sales teams on best practices, leading to noticeable improvement in communication skills and deal negotiation tactics.
- Evaluated sales processes and identified areas of improvement, leading to streamlined workflows and increased efficiency.
- Managed cross-functional projects aimed at improving overall sales operations and support functions, resulting in better alignment between departments.
- Increased sales productivity by creating and implementing effective sales enablement strategies.
- Streamlined internal communications across departments, fostering better collaboration among teams supporting sales cycle.
Modern HealthDenver, Colorado
Manager, Sales And Client Success Enablement
02.2023 - 06.2023
Job overview
- Developed custom up-sell training for Customer Success team in two months, leveraging success stories and compelling narratives to increase execution and pipeline
- In four months, drove 40% increase in sales conversions through innovative content development and enablement delivery
- Generated and launched custom 40-hour training program for all customer Success, sales, and marketing employees, resulting in employees achieving 90% knowledge of product and post onboarding survey rating of 9/10
- Determined most impactful initiatives given available resources, anticipated roadblocks, juggled priorities, and met completion deadlines to achieve $1M increase in customer renewal revenue.
Adobe
Strategic Program Advisor, Strategic Value Group
01.2019 - 06.2023
Job overview
- Drove adoption and integration of enablement assets and workshops for sales team
- Dictated the global strategy for value and program management in the growth organization (Below 250 million ASV)
- In six months, transformed the value organization's impact through the launch of proactive metrics before and after workshops with customers
- As a direct result of these workshops, converted over forty customers into 650k additional ASV for the sales pipeline
- Increased sales revenue by 30% in 6 months, leveraging CRM and Salesforce tools
- Improved sales team performance by 20% in 6 months through strategic learning programs and content development.
Adobe
Global Program Manager, Customer Success
Job overview
- Improved customer success sales performance by 10% in 3 months through the development and delivery of skills-based training programs
- Achieved a 40% increase in retention sales within 6 months, utilizing strategically deployed sales enablement skills training, including retention, up-sell, and quarterly business reviews
- Drove sales and performance targets through strategic alignment with the customer success team's performance targets
- Within three months, delivered five sessions surrounding interactive quarterly business reviews
- Developed content and curriculum for customer success and sales across segments, utilizing sales ops, product marketing, and other key stakeholders to create a cohesive storytelling narrative around Adobe products.
Comcast
Sales Trainer And Onboarding Specialist
07.2017 - 01.2019
Job overview
- Formulated, launched, and tracked the performance of soft skills program including emotional intelligence, time management, and customer escalations
- After the conclusion of the series, post-surveys ranked it as a 9/10 in terms of participant satisfaction
- Increased partner sales revenue by 25% in 6 months through development of new training and onboarding strategies
- Collaborated with PSM (Partner Success Managers) to create custom partner training and content
- Worked extensively in the Salesforce platform to navigate errors, enter orders, and maintain training-related documentation
- Generated and tracked key performance metrics to track new hire retention and progress.
Education
University Of WyomingLaramie, Wyoming
Master of Arts from Anthropology
Northern Arizona UniversityFlagstaff, AZ
Bachelor Of Arts International Affairs
Skills
Coaching Process
Training Session Plan
Technical Training
Indirect Sales Channels
Strategic Direction
Content Repository
Customer Retention
Program Management
Customer Advocacy
Sales Methodology
Corporate Sales
Content Creation
Customer Success
Product Training
Sales Engagement
Sales Operations
Training Program
Global Business Planning
Best Practice
Sales Process
Go To Market Strategy
Sales Management Software
Training Program Design
Performance Analysis
Websites
Timeline
Senior Sales Enablement Manager, Onboarding
RingCentral
10.2023 - Current
Manager, Sales And Client Success Enablement
Modern Health
02.2023 - 06.2023
Strategic Program Advisor, Strategic Value Group
Adobe
01.2019 - 06.2023
Sales Trainer And Onboarding Specialist
Comcast
07.2017 - 01.2019
Global Program Manager, Customer Success
Adobe
University Of Wyoming
Master of Arts from Anthropology
Northern Arizona University
Bachelor Of Arts International Affairs