Lyric Sears
St Louis,MO
Summary
Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Southern Airways Express
08.2023 - 02.2024
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Customer Service Agent
Southern Airways Express
04.2022 - 08.2023
- Managed high volume of incoming calls and inquiries, ensuring prompt assistance to potential clients.
- Streamlined booking procedures, reducing time spent on administrative tasks.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Streamlined complaint handling process by implementing an efficient tracking system, resulting in quicker response times.
Decanter
Amazon Warehouse
07.2021 - 11.2022
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Managed sensitive documents with confidentiality and discretion, adhering to company policies and regulations.
- Reviewed document management protocols and user activities against internal records policies and document management standards.
Associate
Walmart
01.2019 - 07.2021
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed customer relations through communication and helpful interactions.
- Prioritized helping customers over completing other routine tasks in store.
- Trained and mentored junior staff on customer service strategies and techniques.
CNA
Magnolia Health and Rehab
05.2019 - 04.2020
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Cashier
Dairy Queen
09.2017 - 12.2018
- Upsold additional products and services to customers, increasing revenue.
- Used POS system to enter orders, process payments and issue receipts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Magnolia High School
05.2017
Skills
- Staff Discipline
- Waste Reduction
- Complex Problem-Solving
- Inventory Oversight
- Sales and Upselling
- Call Documentation
- Customer Service
- Public Speaking
- File Management Abilities
- Decision-Making
- Microsoft Forms
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
Certification
- DOT Supervisor Training - August 2023
- Certified Phlebotomist- August 2024
- Certified Nursing Assistant (CNA)
Timeline
Supervisor
Southern Airways Express
08.2023 - 02.2024
Customer Service Agent
Southern Airways Express
04.2022 - 08.2023
Decanter
Amazon Warehouse
07.2021 - 11.2022
CNA
Magnolia Health and Rehab
05.2019 - 04.2020
Associate
Walmart
01.2019 - 07.2021
Cashier
Dairy Queen
09.2017 - 12.2018
High School Diploma -
Magnolia High School
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