Lyric West
Adairsville,GA
Summary
Hardworking and enthusiastic African American College Student working towards a B.S. in Cybersecurity. Seeking to use superior IT Cybersecurity and Advanced Communication Skills knowledge to serve the company in an internship position effectively. Dedicated, hardworking, and committed to becoming a dependable and valuable team member. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems.
Overview
5
5
years of professional experience
Work History
Photographer
Lifetouch
07.2023 - Current
- Utilized a variety of photographic equipment and techniques to capture high-quality images in challenging lighting situations
- Developed a system for storing and organizing digital images, resulting in improved efficiency when searching for specific images.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Enhanced client satisfaction through exceptional editing skills, resulting in repeat business and referrals.
Team Member
Panda Express
07.2022 - 03.2023
- Demonstrated excellent customer service by consistently providing friendly and helpful assistance to guests
- Maintained a clean and organized work area to ensure a safe and pleasant environment for customers and staff
- Followed cash handling procedures to ensure accuracy and reduce losses
- Utilized POS system to accurately process customer orders and payments.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
General Merchandisers
Target
11.2020 - 05.2021
- Performed various tasks including pulling items from back to put on the sales floor, assisting customers with their needs, working the register, and assisting with online orders
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving issues promptly.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
Team Member
Chick-Fil-A
09.2019 - 05.2020
- Improved team morale and motivation through positive reinforcement and team building activities, resulting in improved team performance
- Demonstrated excellent communication skills when dealing with customers and staff
- Opened and closed the store, cleaned the lobby, and took and made orders.
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
Bachelor of Science in Cybersecurity -
Kennesaw State University
Kennesaw, GA12.2025
Skills
- Network Security
- Security assurance
- Java
- Python
- Customer Service
- Ethical Leadership
- Verbal Communication
- Microsoft Word
- Computer Skills
- Microsoft Excel
Timeline
Photographer
Lifetouch
07.2023 - Current
Team Member
Panda Express
07.2022 - 03.2023
General Merchandisers
Target
11.2020 - 05.2021
Team Member
Chick-Fil-A
09.2019 - 05.2020
Bachelor of Science in Cybersecurity -
Kennesaw State University
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