Lyric I. Pugh
DeKalb,IL
Summary
Results-driven professional with experience in the cannabis industry. Skilled in inventory management and sales proficiency, contributing to operational efficiency and customer satisfaction. Ready to leverage expertise in creating promotional materials to drive sales growth.
Overview
7
7
years of professional experience
Work History
Full Time Budtender
nuEra Cannabis
DeKalb, Illinois
07.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Operated Dutchie system with minimal error.
- Notified management of variances in a timely manner to help prevent operational issues.
- Managed supply restocking, display arrangements and general housekeeping.
- Established partnerships with local organizations to provide educational resources about cannabis use.
- Trained new employees on dispensary operations and customer service best practices.
- Knowledge in receiving cannabis deliveries and moving products to sales floor physically and in Dutchie.
- Comply with changing federal, state and local laws regarding the sale of cannabis products.
- Maintain a positive attitude throughout daily tasks and deadlines.
- Collaborated with management team to identify areas of improvement in customer service processes and operations efficiency.
- Identified opportunities for cross-selling additional items based on customer preferences or purchase history information provided by POS system.
- Created promotional materials such as flyers, posters, banners. to advertise sales events or new products.
Produce Clerk
Jewel Osco
DeKalb, Illinois
08.2023 - 07.2024
- Maintained cleanliness and organization of produce sections to ensure safety compliance.
- Received and inspected incoming produce deliveries for quality and freshness.
- Collaborated with team members to optimize product displays and promotions.
- Executed inventory counts to maintain accurate stock levels and minimize waste.
- Monitored product expiration dates to ensure freshness and quality.
- Identified and reported any quality issues with produce to management.
- Assisted in creating visually appealing displays to attract customer attention.
- Implemented merchandising strategies, creating attractive produce displays to enhance sales.
- Assisted customers with product inquiries, providing knowledgeable recommendations on produce selection.
In-Home Caregiver
Visiting Angles
DeKalb, Illinois
05.2019 - 05.2024
- Assisted clients with daily living activities, promoting independence and personal choice.
- Provided companionship services, enhancing emotional well-being through engaging conversation.
- Administered medication reminders, ensuring clients adhered to prescribed schedules.
- Facilitated family communication, keeping relatives informed about clients' needs and changes.
- Implemented individualized care plans, adapting strategies to meet specific client needs.
- Developed trust through regular interactions, fostering a supportive environment.
- Responded promptly to emergency situations in a calm manner.
Education
High School Diploma -
Sycamore High School
Sycamore, IL05-2019
Associate of Arts - Psychology
Kishwaukee College
Malta05-2021
Skills
- Customer service
- Cannabis compliance
- Product knowledge
- Visual merchandising
- Inventory management
- Relationship building
- Adaptability to change
- Conflict resolution
- Sales proficiency
- Patience and empathy
- Maintaining confidentiality
- Emergency response
- Customer relationship management
- Attention to detail
- Technical troubleshooting
- HIPAA compliance
- Special event planning
- Marketing
- Staff training/development
- Effective leader
- Employee motivation
- Reliability
- Analytical skills
Affiliations
Established partnership with Honey Aura Studio and worked the nuEra booth for their first Market event in September of 2025. Left the event with 80+ new social media followers and several first time customer referrals.
Accomplishments
- Received employee of the month as well as a promotion to full time within my first 6 months of working at nuEra; earning $38,169 revenue in the month of December 2024.
Languages
English
Full Professional
Spanish
Limited
References
References available upon request.
Timeline
Full Time Budtender
nuEra Cannabis
07.2024 - Current
Produce Clerk
Jewel Osco
08.2023 - 07.2024
In-Home Caregiver
Visiting Angles
05.2019 - 05.2024
High School Diploma -
Sycamore High School
Associate of Arts - Psychology
Kishwaukee College