Lyric I. Pugh
DeKalb,IL
Summary
Results-driven professional with experience in the cannabis industry. Skilled in inventory
management and sales proficiency, contributing to operational efficiency and
customer satisfaction. Ready to leverage expertise in creating promotional materials
to drive sales growth.
Overview
9
9
years of professional experience
Work History
Budtender
NuEra DeKalb
DeKalb, IL
07.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable
and friendly service. - Maintained updated knowledge through continuing education and advanced
training. - Notified management of variances in a timely manner to help prevent operational
issues. - Managed supply restocking, display arrangements and general housekeeping.
- Established partnerships with local organizations to provide educational resources
about cannabis use. - Trained new employees on operations and customer service best
practices. - Knowledge in receiving cannabis deliveries and moving products to sales floor
physically and in the computer system. - Collaborated with management team to identify areas of improvement in
customer service processes and operations efficiency. - Identified opportunities for cross-selling additional items based on customer
preferences or purchase history information provided by POS system. - Created promotional materials such as flyers, posters, banners. to advertise sales
events or new products.
Produce Clerk
Jewel-Osco
Dekalb, IL
08.2023 - 07.2024
- Received and inspected incoming produce deliveries for quality and freshness.
- Executed inventory counts to maintain accurate stock levels and minimize waste.
- Monitored product expiration dates to ensure freshness and quality.
Identified and reported any quality issues with produce to management. - Assisted in creating visually appealing displays to attract customer attention.
Implemented merchandising strategies, creating attractive produce displays to
enhance sales. - Assisted customers with product inquiries, providing knowledgeable
recommendations on produce selection.
In-Home Caregiver
Visiting Angels
Dekalb, IL
05.2019 - 05.2024
- Assisted clients with daily living activities, promoting independence and personal
choice. - Provided companionship services, enhancing emotional well-being through engaging conversation.
- Administered medication reminders, ensuring clients adhered to prescribed
schedules. - Facilitated family communication, keeping relatives informed about clients' needs
and changes. - Implemented individualized care plans, adapting strategies to meet specific client
needs. - Developed trust through regular interactions, fostering a supportive environment.
- Responded promptly to emergency situations in a calm manner.
Barista & Events Planner
Common Grounds Coffee Shop
DeKalb, IL
05.2017 - 05.2020
- Developed engaging content for various social media platforms.
- Engaged with followers and responded to inquiries promptly.
- Organized community art events to engage with local audiences and artists. Coordinated hands-on artistic activities to encourage active participation, involvement, and teamwork.
- Developed marketing materials to promote art exhibitions and events effectively.
- Oversaw event setup and teardown operations to ensure timely completion.
Sales Associate
Five Below
Dekalb, IL
05.2018 - 12.2018
- Maintain top ratings from management
- Respond to customer questions quickly and professionally and make purchasing suggestions when appropriate
- Mentor new staff members to ensure high standards of customer service and provide guidance on company procedures
- Oversee Health Department inspections, and work with franchise owner to follow requirements
- Build rapport with customers to recommend new items and encourage customers to make regular visits and purchases
Education
High School Diploma -
Sycamore High School
Sycamore, IL05-2019
Associate of Arts - Psychology
Kishwaukee College
Malta, IL05-2021
Skills
- Customer service
- Compliance
- Visual merchandising
- Inventory management
- Adaptability to change
- Conflict resolution
- Sales proficiency
- Maintaining confidentiality
- Attention to detail
- Technical troubleshooting
- HIPAA compliance
- Special event planning
- Marketing
- Staff training/development
- Effective leader
Languages
English
Native/ Bilingual
Spanish
Limited
Accomplishments
Established partnership with Honey Aura Studio and worked the NuEra booth for their first Market event in September of 2025. Left the event with 80+ new social media followers and several first time customer referrals.
Timeline
Budtender
NuEra DeKalb
07.2024 - Current
Produce Clerk
Jewel-Osco
08.2023 - 07.2024
In-Home Caregiver
Visiting Angels
05.2019 - 05.2024
Sales Associate
Five Below
05.2018 - 12.2018
Barista & Events Planner
Common Grounds Coffee Shop
05.2017 - 05.2020
High School Diploma -
Sycamore High School
Associate of Arts - Psychology
Kishwaukee College