Lyrick Johnson-Banks
Jacksonville
Summary
Dynamic and results-oriented professional with extensive experience, adept in customer service and problem-solving. Excelled in conflict resolution and Microsoft Office Suite, enhancing customer satisfaction and loyalty. Proven track record of swiftly adapting to new technologies and leading team development efforts, significantly improving operational efficiency.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Maximus
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
City Carrier Assistant
USPS
08.2022 - 12.2023
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Planned and cased mail in sequence of delivery for designated route.
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
Warehouse Associate
HCA Warehouse
05.2022 - 08.2022
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout facility.
- Displayed adaptability by taking on various roles within warehouse as needed, including receiving, shipping, or inventory control duties.
Overnight Content Review Analyst
Genpact
06.2019 - 06.2022
- Demonstrated strong attention to detail when identifying discrepancies between submitted content and platform requirements.
- Established productive working relationships with colleagues through effective communication and collaboration.
- Played key role in maintaining safe online community by swiftly addressing non-compliant or harmful content.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
BDC Representative
Nimnicht Buick GMC
06.2017 - 06.2019
- Contributed to team success by consistently meeting or exceeding individual performance goals.
- Supported company growth initiatives through participation in marketing campaigns, promotional events, and product launches.
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
Overnight Stock Associate
Walmart
06.2015 - 01.2017
- Ensured timely product availability for customers by efficiently unloading and stocking merchandise.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves to match planogram images and instructions.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
03.2026 - 04.2026
High School Diploma - General Studies
Southern Guilford High School
Greensboro, NCSkills
- Active Listening
- Clerical Support
- Technical Support
- Microsoft Office Suite
- Administrative Support
- Order Processing
- Appointment Scheduling
- Payment Processing
- Types 40 WPM
- Data Entry
- Critical Thinking
- Active Listening
Certification
Lean Digital Certification
Timeline
Bachelor of Science - Nursing
Chamberlain College of Nursing
03.2026 - 04.2026
Customer Service Representative
Maximus
12.2023 - Current
City Carrier Assistant
USPS
08.2022 - 12.2023
Warehouse Associate
HCA Warehouse
05.2022 - 08.2022
Overnight Content Review Analyst
Genpact
06.2019 - 06.2022
BDC Representative
Nimnicht Buick GMC
06.2017 - 06.2019
Overnight Stock Associate
Walmart
06.2015 - 01.2017
High School Diploma - General Studies
Southern Guilford High School