Lyrin Thomas
Knoxville,TN
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Knox Liquors
07.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Property Tax Analyst
Express Employment Professionals for Vanderbilt Mortgage and Finance
07.2023 - 01.2024
- Located important historical information on sales by navigating public records
- Produced standardized public records detailing appraisals and tax reports for records
- Identified ownership and other pertinent information by skillfully researching
- Processed tax payments, refunds, and escrow adjustments as necessary.
Supervisor
Camps Chicken LLC
07.2022 - 07.2023
- Responsible for day-to-day operation at both the local storefront and the UT Hospital location
- Summarize hourly reports for employees for payroll processing
- Service customers and offer helpful suggestions to upsell
- Maintained and recorded inventory for daily reports to the owner for reconciliation
- Onboarded and trained new employees on product handling and procedures for operation.
General Manager
Domino's
10.2020 - 07.2022
- Determined staffing and scheduling requirements
- Tracked sales performance and goals, increased profits and average ticket sales by 15%, and maintained low labor and food variance costs
- Trained and supervised staff to appropriate day to day procedural and rush preparation.
Customer Service Specialist
Cellular Sales
03.2021 - 11.2021
- Took inbound calls to customers to connect them with Verizon Wireless associates to discuss plan changes, payments, etc
- Opened Customer Service cases for missing promotions, billing issues, and other account concerns
- Exceeded established daily metrics for calling and performance standards
- Ensured database information is accurate and complete as well as adherence to compliance and security measures.
General Manager
Subway
09.2019 - 06.2020
- Managing day to day operations, scheduling, hiring, and training
- Provided guidance to staff members on new procedures and policies
- Responsible for achieving sales and profit goals
- Coordinated maintenance of the facility.
Accounting Specialist
Main Event Entertainment
07.2017 - 09.2019
- Responsible for tracking center's overall performance, including but not limited to guest satisfaction, employee totals and records, cash management policies and procedures, and overall sales for day to day operations.
Assistant Manager
Check Advance
04.2017 - 06.2017
- Responsible for completing payday and title loan transactions, in-center collections as well as marketing, auditing for compliance, and cash handling.
Customer Service Representative
T-Mobile Chattanooga Call Center
01.2017 - 03.2017
- Taking calls from customers across region to discuss various concerns, such as billing, wireless service, promotions, eligibility, etc
- Providing technical support for various wireless devices
- Driving upgrades, add a lines, and overall sales on accounts.
Assistant Store Manager
MobileLink USA, Cricket Wireless Authorized Dealer
10.2016 - 01.2017
- Responsible for providing customers with Cricket Wireless services and features, including wireless service, and Direct TV Now
- Overseeing day to day operations on and off sales floor, including but not limited to cash handling, account maintenance, routine customer transactions, and scheduling
- Working closely with store manager and floor staff to analyze key metric within store, identify and strengthen weaknesses on sales floor and develop marketing strategies for generating business for store.
Retail Sales Leader
T-Mobile
07.2015 - 10.2016
- Overseeing day to day operations on the sales floor, including cash handling, customer audits, and routine account maintenance
- Driving revenue on the sales floor by training new and existing team members on limited and current promotions, as well as pricing plans
- Maintaining a minimum of 30% of the store's overall revenue on a month to month basis.
Education
High school or equivalent - General Studies
Memphis Academy Of Science & Engineering
Memphis, TN05.2010
Skills
- Bookkeeping
- Reconciliation
- Auditing
- Accounts Payable
- Accounts Receivable
- Operations
- Inventory Management
- Scheduling
- Customer service
- Accounting
- Account Management
- Office Management
Certification
- Notary Public, 11/01/16, 11/01/26
- Driver's license
Assessments
- Customer service, Proficient, 12/01/20, Identifying and resolving common customer issues
- Administrative support professional fit, Proficient, 12/01/20, Measures the traits that are important for successful administrative support professionals
Timeline
Store Manager
Knox Liquors
07.2023 - Current
Property Tax Analyst
Express Employment Professionals for Vanderbilt Mortgage and Finance
07.2023 - 01.2024
Supervisor
Camps Chicken LLC
07.2022 - 07.2023
Customer Service Specialist
Cellular Sales
03.2021 - 11.2021
General Manager
Domino's
10.2020 - 07.2022
General Manager
Subway
09.2019 - 06.2020
Accounting Specialist
Main Event Entertainment
07.2017 - 09.2019
Assistant Manager
Check Advance
04.2017 - 06.2017
Customer Service Representative
T-Mobile Chattanooga Call Center
01.2017 - 03.2017
Assistant Store Manager
MobileLink USA, Cricket Wireless Authorized Dealer
10.2016 - 01.2017
Retail Sales Leader
T-Mobile
07.2015 - 10.2016
High school or equivalent - General Studies
Memphis Academy Of Science & Engineering
Similar Profiles
Joanne BridgeJoanne Bridge
Cashier at Highland Mini-mart &Liquors LiquorsCashier at Highland Mini-mart &Liquors Liquors
Leanne NaberschnigLeanne Naberschnig
Salesperson at Tony's Lakeside LiquorsSalesperson at Tony's Lakeside Liquors
ROXANNE VAZZOROXANNE VAZZO
MANAGER/Cashier Supervisor at TODT HILL LIQUORSMANAGER/Cashier Supervisor at TODT HILL LIQUORS