Lyrique Howell
Customer Service Representative
Denver,CO
Summary
Dynamic and customer-focused professional with experience at Center Theatre Group, excelling in food safety and customer service. Proven ability to enhance customer engagement and streamline operations, resulting in improved satisfaction. Skilled in cash handling and teamwork, consistently delivering high-quality service in fast-paced environments.
Experienced with managing customer interactions and food service operations. Utilizes efficient cash handling and inventory management techniques to ensure seamless service. Knowledge of maintaining cleanliness and adhering to safety regulations.
Service-oriented food service professional prepared for this role. Proven ability to manage concession stands, handle transactions, and provide excellent customer service. Known for fostering teamwork and adapting to changing demands. Skilled in cash handling, inventory management, and maintaining sanitary conditions.
Professional, reliable food service worker with practical experience in fast-paced environments. Skilled in handling transactions, preparing food items, and providing excellent customer service. Strong focus on teamwork and adaptability, ensuring smooth operations and positive outcomes. Known for dependability, flexibility, and effective communication.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
1
1
Certificate
Work History
Concessions Worker
Center Theatre Group
08.2024 - 12.2024
- Monitored inventory and notified management of deficiencies or shortages.
- Consistently provided friendly service to promote better customer engagement.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Worked with team to provide stellar service during busy periods and meet customer demands.
- Streamlined the ordering process for faster transactions and shorter wait times for customers.
- Maintained clean, organized workspace according to operational standards.
- Resolved customer complaints promptly, demonstrating empathy and commitment to their satisfaction.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
Customer Relations Specialist
Midwest Family Health
06.2024 - 07.2024
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Logged call information and solutions provided into internal database.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed training materials to enhance the skills of new Customer Relations Specialists.
- Maintained accurate records of client interactions, tracking progress towards resolution and identifying trends for process improvements.
- Implemented company policies and procedures, promoting consistency in service delivery across all channels.
Skills
Food safety
Food preparation
Customer service
Cleanliness maintenance
Teamwork orientation
Reliability and punctuality
Cash handling proficiency
Menu memorization
Surface cleaning
Stress tolerance
Equipment operation
Professionalism and courtesy
Salesmanship
Safety monitoring
Supply management
Hygiene standards
Point of sale operation
Order coordination
Sanitizing
Customer response
Food handling safety
Cooking
Cleaning and sanitation
Education
No Degree - N/A
Smith Center Jr/Sr High School
Smith Center, KS 08.2024 - 12.2026
Certification
N/A
Timeline
Concessions Worker
Center Theatre Group
08.2024 - 12.2024
No Degree - N/A
Smith Center Jr/Sr High School
08.2024 - 12.2026
Customer Relations Specialist
Midwest Family Health
06.2024 - 07.2024