LYSETT PINDER
West Hempstead,USA
Summary
To secure a position with a prestigious company where I can apply my varied skills and excellent work ethic to assist in the companies continued success. Motivated, performance driven professional. Excellent analytical and problem solving skills. Outstanding written and verbal communication skills. Strong research and organizational skills. Effective in providing leadership in a variety of environments. Experienced in establishing crucial relationships with clients and colleagues with proven success managing teams. Self-starter with vast knowledge in diagnosing and meeting client needs. Extensive experience in coordinating projects and meeting deadlines.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Residential Counselor
Family and Childrens Association
West Hempstead, New York
07.2021 - 07.2024
- Monitored and resolved facility hazards, patient agitation and care needs
- Maintained professional boundaries with patients and families through active communication and education
- Provided crisis intervention and trauma-informed care with de-escalation techniques
- Counseled residents in individual sessions and co-facilitated groups to assist clients in daily skills practice
- Counted , packed and
Marketing Representative/Enroller
FidelisCare
Rego Park, New York
02.2014 - 03.2021
- Represent Fidelis product lines according to New York State regulations and County protocols to potential consumers in a consistent manner
- Represent Fidelis at marketing sites, community events and home visits
- Maintain accurate calendar and records for proper organization of appointments and reenrollments
Team Leader
Better Home Health Care Agency, Inc.
Rockville Centre, New York
06.2010 - 02.2014
- Answer customer calls regarding existing accounts and responding to concerns in a timely manner
- Responsible for acquiring new business from long term managed care agencies
- Direct supervise to over three hundred health care field workers
- In charge of meeting weekly intake quota
- Responsible for making care related decisions for over one hundred patients
- In charge of training and supervising associate coordinator to maintain quality control and to ensure cases are staffed appropriately
Receptionist
Better Home Health Care Agency, Inc.
Rockville Centre, New York
06.2007 - 06.2010
- Responsible for screening incoming calls and transferring them to the appropriate department
- Was in charge of greeting clients and setting appointments
- Worked as a floater and assisted the billing and human resources department when necessary
Receptionist
Hair Classique
Rockville Centre, New York
06.2001 - 04.2008
- Responsible for answering and transferring calls
- Greeted customers and dealt with all customer service issues
- Scheduled appointments and ordered inventory
Education
Certification - Licensed Practical Nurse
VEEB Nassau County School of Practical Nursing
New York08.2024
Regents Diploma -
Malverne High School
Malverne, NY06.2002
Languages
English Fluent
References
Furnished Upon Request
Certification
- Licensed Practical Nurse: New York License #351761- Expires 09/2027
- Basic Life Support for Health Care Providers (BLS)- Expires 06/2026
- Life/Accident and Health Agent: New York License #1745967- Expires 02/2026
Timeline
Residential Counselor
Family and Childrens Association
07.2021 - 07.2024
Marketing Representative/Enroller
FidelisCare
02.2014 - 03.2021
Team Leader
Better Home Health Care Agency, Inc.
06.2010 - 02.2014
Receptionist
Better Home Health Care Agency, Inc.
06.2007 - 06.2010
Receptionist
Hair Classique
06.2001 - 04.2008
Certification - Licensed Practical Nurse
VEEB Nassau County School of Practical Nursing
Regents Diploma -
Malverne High School
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