Alyssa Aguirre
San Antonio,TX
Summary
Proven track record in enhancing patient satisfaction and streamlining intake processes at Tenet Healthcare. Expert in HIPAA compliance and insurance verification, coupled with exceptional customer service skills. Successfully trained peers, contributing to a cohesive, high-quality care environment. Demonstrates a keen ability to maintain patient confidentiality and foster trust.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Tenet Healthcare
12.2022 - 08.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Athena to schedule appointments.
Medical Assistant
Tenet Heathcare
12.2022 - 08.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Patient Transporter
University Hospital
01.2021 - 09.2022
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
Education
Associate of Arts - Psychology
San Antonio College
San Antonio, TX07.2024
High School Diploma -
Edison High School
San Antonio, TX06.2021
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Payment Collection
- Patient Intake
Certification
- CPR/AED Certification
- Certified Medical Assistant (CMA)
- First Aid Certification
- Basic Life Support Certification (BLS)
- Phlebotomy Technician Certification (PTC) - American Medical Certification Association (AMCA).
Timeline
Patient Service Representative
Tenet Healthcare
12.2022 - 08.2024
Medical Assistant
Tenet Heathcare
12.2022 - 08.2024
Patient Transporter
University Hospital
01.2021 - 09.2022
Associate of Arts - Psychology
San Antonio College
High School Diploma -
Edison High School