LyTonya Kitchen
Summary
Detail-oriented healthcare and administrative professional with over 7 years of experience in medical front desk operations, customer service, claims processing, data entry, scheduling, and insurance verification. Demonstrated ability to manage high-volume patient interactions while ensuring accurate claims processing and maintaining confidentiality of records. Proficient in eClinicalWorks, Microsoft Office Suite, Medicaid processing, and administrative coordination, complemented by strong communication, organization, multitasking, and problem-solving skills. Recognized for a collaborative approach to care coordination and compliance with Medicaid regulations, consistently adapting to meet evolving priorities and fostering positive relationships with clients and stakeholders.
Work History
Medicaid Service Coordinator (Remote)
9 Months- Coordinated Medicaid services for 25-30 applications, ensuring compliance with regulations and timely access to resources.
- Developed individualized care plans by assessing client needs and collaborating with healthcare providers.
- Facilitated communication between clients and service providers to resolve issues and enhance service delivery.
- Monitored client progress, documenting changes and adjusting care plans as necessary for optimal outcomes.
- Streamlined intake processes, improving efficiency in client onboarding and service assignment procedures.
- Coordinated Medicaid enrollment processes, ensuring compliance with state regulations and eligibility requirements.
- Developed individualized service plans addressing clients' unique needs and coordinating care services.
Front Desk Manager
2 Years 9 Months- Managed front desk operations, patient scheduling, insurance verification, and claims processing.
- Submitted and reviewed insurance claims to ensure accurate billing and timely reimbursement.
- Handled patient intake, appointment coordination, and medical record updates.
- Provided exceptional customer service while managing over 50 -60 high call volumes and patient inquiries.
- Collaborated with clinical staff and insurance companies to resolve claim issues and denials.
- Trained and mentored new staff on customer service protocols and office procedures.
- Implemented process improvements to enhance patient flow and reduce wait times.
- Resolved patient inquiries and complaints efficiently, maintaining high satisfaction levels.
Customer Service Representative (Remote)
5 Months- Provided remote customer support in a fast-paced call center environment.
- Assisted over 60-70 customers with orders, billing concerns, and account updates.
- Maintained professionalism while meeting quality assurance and productivity goals.
Front Desk Medical Receptionist
3 Years 7 Months- Managed over 70 patient check-in and check-out processes to ensure smooth operations.
- Coordinated appointment scheduling across multiple departments, enhancing efficiency and patient flow.
- Maintained accurate medical records by updating patient information in electronic health systems.
- Assisted patients with insurance verification and billing inquiries, improving overall satisfaction.